Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Peter Greathouse

Peter Greathouse

Glen Carbon,IL

Summary

Experienced Manager and Trainer with a military leadership background. Applies a go-giver mindset to add value to employees and clients, fostering adaptability and a professional work environment.

Overview

13
13
years of professional experience

Work History

BDC

Frank Leta Acura
St Louis, MO
02.2024 - Current
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Created a Video Library of vehicles on our lot to engage new leads utilizing professional videos of their vehicle within moments of submission.
  • Coached and trained employees on the effective use of BDC systems.
  • Consistently achieved or exceeded goals for Appointments Set and Closing percentages.
  • Started as a Product Specialist for the first 2 months to gain insight into Sales Team requirements, then transitioned to an oversight position.

Branch Manager

Berkshire Hathaway HomeServices Select Properties
St. Louis, MO
12.2022 - 01.2024
  • Responsible for recruitment, hiring, training, and oversight of all Realtors at the new BHHS Select St. Louis City Office, growing its roster from 6 Agents to 22 in its first year.
  • Scheduled monthly office training sessions, conducted weekly Sales Meetings, and organized various events to enhance agents' ability to offer exceptional client experiences.
  • Served as Office Mentor at the BHHS Select West Office for two years in Salesperson role before becoming Managing Broker of the newly opened City Office.

Assistant Operations Manager

Action Horizons
Los Angeles
06.2015 - 09.2020
  • Oversaw daily operations for 4 venues at Universal Studios Hollywood.
  • Directed 100+ employees, developed company SOPs and schedules, ensured performance quality, collaborated with Universal Studios management teams, onboarded new staff and engaged in recruiting.

Gunner's Mate - Third Class Petty Officer

United States Coast Guard
San Pedro
01.2012 - 01.2020
  • Maintain and repair small arms, responsible for training personnel in proper handling of weapons, ammunition, and pyrotechnics, receive training in electronics, mechanical systems and hydraulics, maintain logs of work performed/materials received and transferred.

Education

BFA Theater Performance -

Chapman University
Orange, CA

Skills

  • Management
  • Negotiation
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Video Production (CapCut, Final Cut Pro)
  • Conversational Spanish
  • Performance Tuning
  • Appointment Setting
  • Follow-up calls
  • CRM Software

Awards

  • Leadership Award - USCG TRACEN Cape May Awarded for leadership of recruit training company S-186
  • Honor Graduate - USCG TRACEN Yorktown Awarded for completing Gunner's Mate "A" School at top of class
  • Customer Service All Star - Nordstrom Rack Awarded to one employee per quarter for excellence in customer service

Timeline

BDC

Frank Leta Acura
02.2024 - Current

Branch Manager

Berkshire Hathaway HomeServices Select Properties
12.2022 - 01.2024

Assistant Operations Manager

Action Horizons
06.2015 - 09.2020

Gunner's Mate - Third Class Petty Officer

United States Coast Guard
01.2012 - 01.2020

BFA Theater Performance -

Chapman University

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Peter Greathouse