Peter Henricksen
Fishers,IN
Summary
Well-qualified leasing agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Leasing Consultant/Facilities Maintenance Technician
University Village Apartments
Muncie, IN
12.2020 - 05.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Installed and maintained plumbing and HVAC systems.
- Rewired and replaced faulty electrical components in equipment.
- Conducted routine assessments of plumbing systems to identify leaks or potential issues before they escalate into costly damages.
- Enhanced communication between departments by serving as a liaison for facility-related concerns or requests.
Server
Ale Emporium
06.2018 - 08.2020
- Consistently exceeded sales goals by efficiently managing sections and multi-tasking
- Worked in a very high-paced environment
- Earned shift lead opportunities based on performance
- Provided excellent customer service and ensured that all of my customers' expectations were met
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Problem-solved and resolved customer complaints and issues
- Participated as a productive team member to accomplish goals and objectives established by the company
- Worked 50-70 hrs a week.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Science - Residential Property Management
Ball State University
Muncie, IN05.2024
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Leasing and sales
- Clear Communication
- Creative Problem-Solving
- Property tours and inspections
- Community Engagement
- Maintenance Requests
- Interpersonal Relations
- Critical Thinking
Timeline
Leasing Consultant/Facilities Maintenance Technician
University Village Apartments
12.2020 - 05.2024
Server
Ale Emporium
06.2018 - 08.2020
Bachelor of Science - Residential Property Management
Ball State University