Peter Ishak
Scottsdale
Summary
Dynamic leader with a proven track record at Chipotle Mexican Grill, excelling in team development and business metric management. Successfully mentored multiple leaders, achieving a remarkable 89.9% digital portioning guest satisfaction. Skilled in selecting outstanding teams and fostering accountability, I inspire growth and drive operational excellence.
Overview
12
12
years of professional experience
Work History
Field Leader
Chipotle Mexican Grill
07.2021 - Current
- Lead the Sub-region in Max 15 variance & YOY, PAC, GM & Crew Turnover, Taste of Food Gsat, Labor, CI & At Model
- Lead Region in 2024 with highest Digital portioning Gsat at an 89.9%
- Inspired Junior Leader in Path to grow with Chipotle (7GMIT, 8 APITs and 8 SLs that currently all aspire to be GMs)
- Mentored 9 field leaders and FLTs to support leadership development and succession planning
- Facilitated promotion of 2 CTMs to FL roles
- Facilitated promotion of 1 CTM to NRO Lead role
- Developed 6 CTMS, with 2 more CTMIT in the pipeline
- Promoted 5 restaurateurs
- Created presentations and led discussions for subregional meetings to enhance team collaboration and strategy alignment
- Developed and presented town hall presentations to communicate key updates and foster engagement
- Led rollouts and new initiative training for the subregion
- 7th Highest Throughput in the Region & 46th in the Company as Patch
Certified Training Manager
Chipotle Mexican Grill
02.2018 - 07.2021
- Facilitated promotions of 5 general managers, enhancing leadership within the organization.
- Supported 3 GMs on their development towards CTM
- Mentored 8 GMs in Sub region
- Executed training rollouts for the Patch program to improve team skills.
- Coordinated meetings to address Patch program initiatives, driving alignment and progress.
- Developed tools to standardize training processes, addressing gaps in the Patch program.
- Supported FL with finishing school at CTM restaurant for Junior leaders and GMITS
- Conducted Leader Validations
Lead Hospitality Trainer for Barbacks & Busboys
Spell Bound Entertainment Group
02.2018 - 04.2020
- Trained new barbacks and busboys on operational procedures.
- Developed training programs for hospitality staff.
- Facilitated workshops on customer service excellence and guest engagement.
- Collaborated with management to assess and prioritize training needs for employees.
- Evaluated training effectiveness through employee feedback and assessments.
- Assisted in onboarding new staff with tailored training sessions.
- Created instructional materials for various hospitality roles and responsibilities.
- Mentored team members to enhance service delivery and teamwork skills.
- Implemented best practices in hospitality operations across multiple venues.
- Evaluated training programs' effectiveness and identified actionable areas for improvement.
- Assisted in developing strategies for utilizing technology in the delivery of hospitality services training materials.
- Organized and facilitated classroom-style workshops and one-on-one sessions to train hospitality staff on various topics.
General Manager
Chipotle Mexican Grill
08.2017 - 02.2018
Apprentice
Chipotle Mexican Grill
12.2016 - 08.2017
Service Manager
Chipotle Mexican Grill
08.2016 - 12.2016
Kitchen Manager
Chipotle Mexican Grill
07.2014 - 08.2016
Education
A.A. -
Bellevue University
01-2019
Skills
- Resource allocation
- Business metric management
- Root cause analysis
- Developing tools for effective systems
- Team building
- Team development
- Leadership development
- Ensuring accountability at a high level
- Inspirational leadership
- Communicating effectively
- Adapting to situations quickly
- Proficient in all Microsoft applications
- Proficient in Adobe Acrobat
Timeline
Field Leader
Chipotle Mexican Grill
07.2021 - Current
Certified Training Manager
Chipotle Mexican Grill
02.2018 - 07.2021
Lead Hospitality Trainer for Barbacks & Busboys
Spell Bound Entertainment Group
02.2018 - 04.2020
General Manager
Chipotle Mexican Grill
08.2017 - 02.2018
Apprentice
Chipotle Mexican Grill
12.2016 - 08.2017
Service Manager
Chipotle Mexican Grill
08.2016 - 12.2016
Kitchen Manager
Chipotle Mexican Grill
07.2014 - 08.2016
A.A. -
Bellevue University