Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Work History
General Manager
Waterway Gas and Carwash
Foxfield, CO
12/20/19 - 12/27/23
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Rental Operations Manager
Medved Autoplex
Wheat Ridge/ Castle Rock, CO
09/01/16 - 11/01/18
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Reviewed completed work to verify consistency, quality and conformance.
Enforced customer service standards and resolved customer problems to uphold quality service.
Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Analyzed business performance data and forecasted business results for upper management.
Car Sales Manager
Enterprise Rent-A-Car
Thornton, CO
03/01/02 - 08/01/12
Analyzed monthly sales figures to identify trends and opportunities for improvement.
Conducted market research and reported on competitors.
Built sales forecasts and schedules to reflect desired productivity targets.
Maintained relationships with existing customers to encourage repeat business.
Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
Salesfloor Person, Cashier, and Fitting Room Attendant at Ross Dress For LessSalesfloor Person, Cashier, and Fitting Room Attendant at Ross Dress For Less