Peter Kelly
Beloit,WI
Summary
Dedicated and competitive Restaurant professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the productivity and revenue of the business.
Overview
8
8
years of professional experience
Work History
General Manager
Lake City Social
04.2023 - 04.2024
- Managed employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Outlets Manager
Grand Geneva Resort & Spa
08.2022 - 03.2023
- Managed multiple operations simultaneously, hired, trained, oversaw 80+ Employees.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Resort Ops Supervisor
Grand Geneva Resort & Spa
06.2022 - 08.2022
- Oversaw daily operations of the Geneva Chophouse, to ensure proper service and guest satisfaction.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Work closely with Sales Department to execute group and large party contracted dinners.
- Reported daily sales, cover counts, service service notes, and guest comments to Director of F&B.
Restaurant Manager
Merrill And Houstons Steak Joint
07.2020 - 06.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Server
Merrill And Houstons
03.2016 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
No Degree - Education
UW Rock County
Janesville, WIHigh School Diploma -
Beloit Memorial High School
Beloit, WI06.2015
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Customer Relations
- Training and Development
- Inventory Control
- Employee Scheduling
- Labor Cost Controls
- Deadline-oriented
Timeline
General Manager
Lake City Social
04.2023 - 04.2024
Outlets Manager
Grand Geneva Resort & Spa
08.2022 - 03.2023
Resort Ops Supervisor
Grand Geneva Resort & Spa
06.2022 - 08.2022
Restaurant Manager
Merrill And Houstons Steak Joint
07.2020 - 06.2022
Server
Merrill And Houstons
03.2016 - 06.2020
No Degree - Education
UW Rock County
High School Diploma -
Beloit Memorial High School
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