Peter Klein
Baton Rouge,Louisiana
Summary
Dynamic professional with a strong work ethic and a proven track record at St. James Place, excelling in customer service and guest relations. Highly adaptable and skilled in problem-solving, I enhanced guest satisfaction through proactive communication and effective conflict resolution, ensuring a welcoming environment for all clientele.
Overview
2026
2026
years of professional experience
Work History
Campus Concierge
St. James Place
05.2022 - Current
- Cultivated quality hotel experiences by greeting guests and providing directions to key amenities.
- Maximized guest satisfaction through timely issue resolution and proactive communication.
- Assisted special needs guests with empathy, ensuring a welcoming environment.
- Provided exceptional customer service, promoting inclusivity among diverse clientele.
- Managed various tasks simultaneously with professionalism under pressure.
- Quickly remedied issues using conflict resolution and active listening skills.
- Facilitated transportation arrangements for guests to ensure convenience.
- Prioritized safety by remaining vigilant for security threats and reporting concerns.
Process Technician
Placid Refining LLC
1999 - 2017
- Trained new technicians on equipment usage, safety protocols, and company procedures to enhance competence.
- Supported a culture of safety through comprehensive knowledge of regulations and consistent communication.
- Troubleshot technical issues, implementing effective solutions to ensure uninterrupted production.
- Developed standard operating procedures that improved shift consistency and reduced training duration for new hires.
- Minimized downtime by conducting regular inspections and preventive maintenance on equipment.
- Provided hands-on assistance during emergencies, maintaining composure under pressure.
- Complied with safety standards to maximize efficiency while reducing incidents.
- Attended training seminars and collaborated with vendors to familiarize with new equipment and train staff.
Education
General Studies
Catholic High School
Baton Rouge, LA05.1977
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Guest services
- Telephone etiquette
- Team player mentality
- Training and mentoring
- Polite telephone etiquette
- Reliable punctuality
- Community relations
- Problem-solving
- Transportation coordination
- Attention to detail
Timeline
Campus Concierge
St. James Place
05.2022 - Current
Process Technician
Placid Refining LLC
1999 - 2017
General Studies
Catholic High School