Peter Kozhenevsky

• Created strategic advantages for Verizon Communications through information technology initiatives and methodologies
• Worked alongside the executive leadership team to define Verizon Long Distance Network Systems Architecture and application requirements with budgets up to 80M
• Drove innovation across network domains and business operations to help Verizon drastically improve revenue realization, customer experience, productivity, and efficiency
• Performed network and system architecture design, infrastructure and security management, troubleshooting complex voice, transport and data network systems, vendor management, cost optimization for Verizon Local Number Portability (LNP) Business function support, allowing customers freedom of choice for all seven U.S
• Regions
• Managed User Acceptance, Production and Disaster Recovery environments and performed complex Data Center lab, production, and disaster recovery system migrations in support of data center consolidation objectives
• Migrated a live 24x7 system interface from Neustar to iconectiv Number Portability Administration Center (NPAC) provider and achieved combined savings value of $8M annually, starting in 2018
• Maintained long distance network systems maintenance expense budget
• Led Next Generation Long Haul Dense Wavelength Division and served on the Multiplexing Project team in vendor selection and deployment of Optical Management System
• This was an $80M network deployment project which provisions and monitors terabit optical network elements designed to carry voice, data, and video traffic from the East to West coast which supported LH-DWDM network expansion that remains #1 Verizon strategic objective in support of fiber to the premise broadband evolution and allowed Verizon to launch 400+ National television channels utilizing the network

Held an external customer-facing role, as Client Services Manager to create value for external customers by successfully coordinating Verizon, client, and vendor resources engaged in the implementation of Computer Telephony Integrated (CTI) system solutions for single- and multi-site call centers/CRM solutions

• Organized, scheduled, and conducted daily/weekly project/client meetings to review project status, identify and resolve quality issues, and manage appropriate teams on the resolution of these issues
• Focused on process improvement initiatives designed to increase operational efficiency and find the solution for client business and operational support system needs
• Engaged in specific client meetings including with Budget Rent a Car, Inc
• Managed the implementation of a $1.8M project-with a projected value of $14M over three years- the North American Interactive Voice Response (IVR) and Call Load Balancing System, an Oracle CTI based system, which enabled Budget customers to reserve, confirm, and pay for rental car reservations through an interactive, real-time system which processed credit card payments, provided confirmation numbers, and generated allocation requests for car pick-up location operation teams
• Worked with Precision Response Corporation, Inc (PRC) – to manage the installation of 1-800 Call Load Balancing for 15 call center operations, projected to save them $3.5M through the streamlined processing of customer contact and elimination of significant operational resources.

• Held an internally facing engineering role within the Call Management Enterprise Consulting Team analyzing customer needs and requirements to identify significant opportunities for improvement of Bell Atlantic's internal call center systems and ascertain streamlined process integration with existing back- and front-office operational support systems
• Created a customer service delivery methodology to be used as a guide in generating value for external and internal customers
• Produced scope questionnaire to be used for assessing customer's business and technological environments
• Developed proposals for Customer Reservation and Automated Caller ID Activation systems
• Coordinated the test phase of a project to deliver an Interactive Voice Response System to the Bell Atlantic Directory Group, including creating and executing multiple level test scenarios and test cases prior to release into production
• Validated the system's capability to allow Verizon customers to phone in orders for their local telephone book and process orders for directories outside their local area

• Acted as lead engineer within the Architecture Team, analyzing requirements and transforming them into engineering specifications for the Internal Revenue Service's (IRS) Computer Telephony Integrated Customer Care and Call Center systems
• Re-engineered IRS Call Center operations defined concept of operations, performed business case analysis, and process mapping, and undertook integration in collaboration with other OSS enhancement teams
• Developed functional and technical architectures for the IRS Modernization Blueprint
• Designed National Call Routing system sustaining high volume of calls
• Produced descriptions, process flows and illustrative technical drawings to accompany architecture
• Defined requirements for secure web-based system which enabled IRS personnel located at various sites to retrieve, process, and store taxpayer account data
• Redesigned IRS's legacy system automated call out capabilities
• Improved predictive dialing processes including integration with the corporate data and host applications
• Utilized function point analysis and COCOMO II costing models to determine size and cost of proposed software
• Evaluated COTS products and alternatives for IRS applicability
• Coordinated vendor and client technical meetings and acted as the liaison for the Architecture Team
• Led cross-functional teams to define, clarify, and resolve issues related to the creation of the architecture material
• Produced collateral documentation for client presentation
• Participated in solution validation sessions with the highest levels of the IRS up to and including the CIO