Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline

Peter Kreppein

Charlotte,NC

Summary

With a passion for helping others and a drive to make a difference, my journey in the healthcare field began at the age of 13 when I started volunteering at a hospital in New York City. Over the past decade, I have gained valuable hands-on experience in the fast-paced environment of the CMC Main Trauma/Emergency room, successfully handling various financial and customer service concerns. Along side my clinical expertise, I have developed proficiency in utilizing multiple programs to streamline administrative tasks. With a keen eye for detail and a diverse background encompassing both administrative and sales roles, I bring a well-rounded skill set to any professional setting.

Overview

12
12
years of professional experience

Work History

Energy Consultant

Titan Solar
08.2020 - 07.2023
  • Teammate sales training and Development
  • Enhanced energy efficiency by conducting comprehensive audits and identifying areas for improvement.
  • Assisted clients in navigating the complex process of applying for and securing government incentives, tax credits, and rebates to offset the cost of energy efficiency improvements.
  • Taught customers how to reduce energy usage and directly cut costs with proactive strategies.
  • Improved customer satisfaction rates by consistently delivering professional consultations and timely follow-up support.

Patient Financial Specialist CMC Main/South Park ED

Atrium Health
03.2015 - 10.2019
  • Responsible for the office and records management.
  • Provided compassionate support to patients experiencing financial hardship by developing customized payment solutions tailored to their individual circumstances.
  • Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the registration and billing process.
  • Contributed to team success by sharing knowledge of best practices in medical billing and coding procedures.
  • Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
  • Preparation of Teammate scorecards and initiate action plans and quality goals
  • Handled patient inquiries promptly and professionally, resulting in high levels of satisfaction among those seeking assistance with financial matters.

Corporate Patient Access/Registrar - Trauma

Carolina Healthcare System-Charlotte, NC
01.2012 - 03.2015
  • Responsible for patient satisfaction and service .
  • Streamlined the registration process for increased efficiency and reduced wait times.
  • Responsible for point of service collections averaging $3,000 per month
  • Participated in Disaster Training
  • Proficient in IDX, Epic, Cerner, Canopy, and Search America
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Played an integral role in improving departmental performance metrics through diligent work ethic and commitment to excellence.

Education

High School -

Sun Valley High School, Indian Trail, NC
06-2010

Skills

  • Utility bill analysis
  • Energy education programs
  • Energy market research
  • Professional communication

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved customer issues which led to improved customer satisfaction and increase in business sales.

Interests

  • Team Sports
  • Animal Care
  • Video Gaming

Timeline

Energy Consultant - Titan Solar
08.2020 - 07.2023
Patient Financial Specialist CMC Main/South Park ED - Atrium Health
03.2015 - 10.2019
Corporate Patient Access/Registrar - Trauma - Carolina Healthcare System-Charlotte, NC
01.2012 - 03.2015
Sun Valley High School - High School,

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Peter Kreppein