Summary
Overview
Work History
Education
Skills
Timeline
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Peter Labrecque

Waterville,Maine

Summary

Proven track record in enhancing patient and customer satisfaction, notably at Kennebec Pediatrics, by leveraging expertise in HIPAA compliance and exceptional customer service skills. Excelled in insurance verification and patient intake, while pioneering training programs that boosted team performance. Achieved significant improvements in workflow efficiency and client retention through strategic planning and empathetic engagement. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

12
12
years of professional experience

Work History

Patient Service Representative

Kennebec Pediatrics
04.2021 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Coordinated the onboarding of New Patients, including obtaining of medical records.

Social Media Specialist

T-Mobile
02.2017 - 05.2020
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
  • Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
  • Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
  • Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
  • Developed monthly content calendars outlining post topics, images, and captions in advance for streamlined scheduling processes.
  • Preformed Social Listening, monitoring for brand sentiment,and adverse interactions, including with C-Suite profiles
  • Collaborated with cross-functional teams to align messaging and visuals for cohesive brand identity across all channels.
  • Managed influencer partnerships by negotiating contracts terms and tracking campaign performance metrics to ensure ROI satisfaction levels were met.

Advisor

T-Mobile
07.2013 - 02.2017
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Processed Payroll bi-weekley

CSR

T-Mobile
03.2013 - 07.2013
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

Associate of Science - Advanced Emergency Care

Kennebec Valley Community College
Fairfield, ME

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Patient Intake
  • EMR
  • Training Coordination
  • Regulatory Compliance
  • Schedule Coordination
  • Performance Coaching
  • Workforce Planning
  • Hiring and Training

Timeline

Patient Service Representative

Kennebec Pediatrics
04.2021 - Current

Social Media Specialist

T-Mobile
02.2017 - 05.2020

Advisor

T-Mobile
07.2013 - 02.2017

CSR

T-Mobile
03.2013 - 07.2013

Associate of Science - Advanced Emergency Care

Kennebec Valley Community College

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Peter Labrecque