Peter Masara
Justin,TX
Summary
Network Technician with over a decade of experience in the service provider environment. Specialized in broadband architectures that support packet-based triple play services, comprising High-Speed Internet (HSI), Voice over IP (VoIP), and Internet Protocol Television (IPTV). Passionate about access network design that maximizes reliability, performance, and efficiency to create a seamless broadband experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Level 2 Network Technicial
Frontier Communications
04.2016 - 08.2023
- Provisioned and delivered data,video and Voice services on Fiber to the Premise(FTTP) by leveraging network elements: Optical Network Terminal(ONT), Optical Line Terminal(OlT), session initiated protocol(SIP), Broadsoft Switch, Routers.
- Applied expertise in access communication systems to deliver end-to-end service assurance solutions.
- Assembled and evaluated service performance data from various sources and used it to identify and resolve any quality degradation, system malfunction, or failure in the network quickly and efficiently.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Engaging field teams in collecting test results related to degraded service conditions from the subscriber end (ONT/ CPE) and referring the data to partner teams for further technical analysis. Guiding technicians in troubleshooting and resolving service performance issues at the subscriber premises. Ensuring that all services are performing to required specifications.
- As a lead, received and resolved over 20 escalations from upper management, field technician and other technicians per day, resulting to over 80% customer satisfaction rating for our department.
Network Support Specialist
Verizon Ommunication
02.2005 - 04.2016
- Provided technical leadership to field operations teams by supporting deployment and maintenance of broadband access network hardware and services. Ensuring that installation and repair activities adhere to quality control standards to enhance service reliability.
- Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
- Assisted End user clients in troubleshooting on Premise equipments (modems, routers, phones and other devices) to ensure optimum service delivery, set up equipment drop ships and tech dispatches to resolve issues on site as necessary.
- Conducted regular audits of hardware and software inventory to maintain accurate records and facilitate efficient resource allocation.
- Assisted in the design and deployment of new network infrastructures replacing decommissioned/obsolete network elements ensuring seamless integration with existing systems.
Education
Bachelor of Science - Network And Communication Management
Devry University
Irving, TX06.2010
Skills
- Hardware Installation
- Network configuration
- Network Troubleshooting
- Wireless Networking
Certification
CCNA - Cisco Certified Network Associate
Area of expertise
PON/OLT for FTTH/FTTN, xDSL, Fixed Wireless Broadband, MDU/SFU
BROADBAND TECHNOLOGIES
Detailed knowledge of broadband platforms, and services along with their OSS systems
Data: Ethernet and MoCA Fixed Connections, Wi-Fi 6 Mesh, Wireless LAN
Voice: VoIP - MetaSwitch, BroadSoft, Genband CS2K. TDM - GTD5, 5ESS, DMS10/100 switches
Video: IPTV, CATV/ RF over PON, IPPV,VOD, IMG
NETWORK EQUIPMENT
In-depth expertise in operation and management of fiber and copper based access equipment from vendors such as
DSL: Adtran TA 3000/5000, Calix E3/E5, Alcatel 7300, Nokia 7367 ISAM
PON Access: Nokia 7342 GPON, 7360 XGSPON, Adtran TA 5000, Calix C7/E7, Tellabs DMAX 1120, Motorola AXS2200.
Proficient at administering Broadband Network Gateways (BNG) and circuit switching equipment from vendors such as:
Juniper MX480/960, Nokia 7750, Cisco ASR 9000, Ciena 5150/7100, Adtran TA 5000
Aggregator, Alcatel Lucent
NETWORK PROTOCOLS
L0 · DWDM · L1 · VDSL, ADSL2+, TDM, G.fast · L2 · ATM, PPP, VLAN, B-PON, GPON, XGS-PON, ARP · L3 · IPv4, ICMP, IGMP, MPLS, BGP, OSPF, IS-IS, IPTV, IP Multicast · L4 · TCP, UDP · L7 · DHCP, DNS, Telnet, SIP, MGCP, SNMP, RADIUS, CWMP, NETCONF
Well versed in network management applications, tools and protocols used to manage and monitor access networks:
Network Management Tools: SNMP, Telnet, NETCONF, REST API Testing and Monitoring Tools: Spirent, Wireshark, NetFlow
Timeline
Level 2 Network Technicial
Frontier Communications
04.2016 - 08.2023
Network Support Specialist
Verizon Ommunication
02.2005 - 04.2016
Bachelor of Science - Network And Communication Management
Devry University