PETER OTOOLE
Fort Lauderdale
Summary
Dynamic Sr Software QA Analyst with a proven track record at Ultimate Kronos Group, specializing in test case development and fostering collaboration. Expert in user acceptance testing and manual testing proficiency, significantly enhancing product quality. Known for resolving complex client escalations and leading effective team design reviews, demonstrating exceptional communication and technical skills.
Overview
15
15
years of professional experience
Work History
Sr Software QA Analyst
Ultimate Kronos Group (UGK)
10.2017 - 07.2024
- Troubleshoot client escalations and partner with customer support and development to resolve.
- Maintain knowledge of current regulatory compliance and industry trends.
- Work closely with software engineers throughout the development process.
- Create business driven test cases (UAT) and coordinate with testers to validate conditions of satisfaction are met for each requirement.
- Responsible for accepting or rejecting product development results from the development team.
- Lead team bi-weekly design review sessions.
- Provide source information for content development and for detailed release notes for product release.
Sr. Payroll Specialist
Starboard Management Group
02.2014 - 09.2017
- Partnered with benefits administration team to integrate benefit deductions into the payroll system seamlessly.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Provided training for junior staff members on proper payroll practices, fostering professional growth within the department.
- Adjusted tax withholdings according to employee requests while adhering to federal regulations thus avoiding penalties or fines.
Payroll Specialist
Charter Schools USA
03.2009 - 01.2014
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Education
Associate of Applied Science - Computer And Information Sciences
University of Alaska Fairbanks
Fairbanks, AK06-1986
Skills
- Test case development
- Test documentation creation
- Regression testing expertise
- User acceptance testing
- Manual testing proficiency
- Mobile application testing
- API testing experience
- Cross-browser testing
- Collaboration and communication
Timeline
Sr Software QA Analyst
Ultimate Kronos Group (UGK)
10.2017 - 07.2024
Sr. Payroll Specialist
Starboard Management Group
02.2014 - 09.2017
Payroll Specialist
Charter Schools USA
03.2009 - 01.2014
Associate of Applied Science - Computer And Information Sciences
University of Alaska Fairbanks
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