Peter P. Donley
Napa
Summary
Pursuing full-time employment opportunity with a dynamic company, leveraging proven organizational, leadership, management, training, and customer service skills to drive organizational success
Overview
35
35
years of professional experience
1
1
Certification
Work History
Systems Administrator IV, Health Systems, IP Nursing Content – ED Build Team
KP HealthConnect
Pleasanton
11.2014 - Current
- Provided technical lead support for ED Domain, DTL, and IS Domain projects.
- Validated Bio-Med integration for Philips/HealthConnect.
- Interfaced with clients to analyze business needs and implement system configurations.
- Researched and troubleshot software workflow issues to optimize production environments.
- Configured applications based on collaborative analysis to create efficient builds.
- Conducted root cause analysis on application issues, delivering findings and recommendations.
- Identified workflow improvements and collaborated with teams to implement enhancements.
- Managed change requests, including cost estimation, documentation, and user training.
Technical Lead Application Coordinator IP Nursing Content
KP HealthConnect
Pleasanton
09.2012 - 11.2014
- Technical Lead support, to the ED Domain and DTL and IS Domain.
- Support for Philips/HealthConnect Bio-Med Integration validation.
- Various other projects assigned.
- Analyze complex business processes and functional requirements, develop business cases, provide client support as needed, and develop and maintain service level agreements.
Applications Coordinator Specialist IP Nursing Content – ED Implementation Team – Client Support Investigations
KP HealthConnect
Pleasanton
09.2008 - 09.2012
- Remedy ticket acknowledgement, research, resolution, and escalation for ED, Clindoc, Clinical Content, Orders, Clinical Security, RIMS, Anesthesia, Optime, and Chart Accuracy and several Site Support groups.
- Acting Lead and escalation point for CSI Team.
- AC technical support to the ED Domain and DTL.
- AC technical support for Philips/HealthConnect Bio-Med Integration validation.
- Implemented 20 ED facilities in Northern California during Implementation.
- Analyze complex business processes and functional requirements, develop business cases, provide client support during KP HealthConnect system development and implementation, and develop and maintain service level agreements.
Application Coordinator II IP Nursing Content – ED Implementation Team
KP HealthConnect
Emeryville
02.2008 - 09.2008
- Implemented 20 ED facilities in Northern California during Implementation.
- Analyze complex business processes and functional requirements, develop business cases, provide client support during KP HealthConnect system development and implementation, and develop and maintain service level agreements.
Business Application Coordinator Nursing Content – Production Support Team – IP Nursing Content Support Desk
KP HealthConnect
Emeryville
04.2006 - 02.2008
- Remedy ticket acknowledgement, research, and resolution for ED and Clindoc suite.
- Performed on-call responsibilities.
- Supported and participated with go-lives.
- Validated new servers.
- Assisted with build and implementation teams.
- Analyzed business processes and functional requirements.
- Developed business cases and provided client support during KP HealthConnect system development and implementation for Northern California region.
Customer Service Manager
Pagano’s ACE Hardware
Alameda
10.1990 - 09.2005
- Direct work activity of up to 25 employees.
- Customer service, opening and closing duties, Scheduling, daily bank deposits, merchandising, receiving, purchasing, personnel management.
Education
High School -
Encinal High School
Alameda, CA01.1986
Skills
- Epic software proficiency
- ServiceNow expertise
- Windows applications
- Office 365 knowledge
- Team collaboration
- Customer service excellence
- Effective communication
- Employee supervision
Certification
- Certified Epic ASAP Emergency Department
- Certified EpicCare Inpatient Clinical Documentation
References
Personal and professional references available upon request.
Timeline
Systems Administrator IV, Health Systems, IP Nursing Content – ED Build Team
KP HealthConnect
11.2014 - Current
Technical Lead Application Coordinator IP Nursing Content
KP HealthConnect
09.2012 - 11.2014
Applications Coordinator Specialist IP Nursing Content – ED Implementation Team – Client Support Investigations
KP HealthConnect
09.2008 - 09.2012
Application Coordinator II IP Nursing Content – ED Implementation Team
KP HealthConnect
02.2008 - 09.2008
Business Application Coordinator Nursing Content – Production Support Team – IP Nursing Content Support Desk
KP HealthConnect
04.2006 - 02.2008
Customer Service Manager
Pagano’s ACE Hardware
10.1990 - 09.2005
High School -
Encinal High School