Peter Pettibone
Black River Falls
Summary
Experienced in customer service, staff training, and problem-solving, with strong leadership skills in managing teams and ensuring regulatory compliance. Skilled in guest relations and decision-making, aiming to leverage expertise as a Table Games Pit Manager to enhance operational efficiency and foster customer loyalty. Ready to contribute to a dynamic and successful team.
Overview
22
22
years of professional experience
Work History
Pit Supervisor
Ho-Chunk Gaming Black River Falls
Black River Falls, WI
09.2025 - Current
- Supervised gaming operations to ensure compliance with regulations and operational standards.
- Trained and mentored staff in game procedures, enhancing team performance and service quality.
- Monitored table game activities to maintain integrity and prevent fraudulent practices.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
Table Games Shift Manager
Ho-Chunk Gaming in Dells
Wisconsin Dells, Wi
07.2025 - 08.2025
- Coordinated daily operations for multiple table games such as Blackjack, Roulette, Baccarat and Poker.
- Maintained an effective working relationship with other departments within the casino to ensure seamless operations.
- Utilized strong leadership skills to motivate staff members while maintaining high standards of service excellence.
- Removed suspected cheaters, such as card counters and other players who had systems that shift odds of winning to favor.
Table Games Pit Manager
Ho-Chunk Gaming in Dells
Wisconsin Dells, Wi
03.2025 - 07.2025
- Demonstrated outstanding leadership skills to ensure customer satisfaction and compliance with gaming regulations.
- Resolved customer complaints regarding problems, such as payout errors.
- Maintained accurate records of all transactions within the Table Games Pit for auditing purposes.
- Utilized advanced problem solving skills to resolve difficult situations involving customers or staff members.
- Trained new workers or evaluate performance.
- Developed relationships with high-end players in order to increase loyalty and repeat business.
Table Games Floor Supervisor
Ho-Chunk Gaming in Dells
Wisconsin Dells, Wi
09.2024 - 03.2025
- Customer service making sure everyone is having a great experience.
- Tracking the tables to see if tables are losing or winning.
- Watching dealers and fixing their mistakes or applauding their dealing.
- Communicating with dealers, supervisors, and pits information.
- Working on evaluations
- Enforce rules to players and dealers
- Open and close tables
- Lead by example for others to look up too.
Pit Supervisor
Indian Head Casino
Warm Springs, OR
01.2015 - 12.2023
- Managed day-to-day communications between supervisors and subordinates concerning work assignments or deadlines.
- Monitored employee attendance records to ensure adherence to company policies regarding punctuality.
- Demonstrated strong organizational skills while overseeing daily operations of the pit area, including scheduling staff shifts and monitoring workflow.
- Responded to and resolved patrons' complaints.
- Supervised, schedule and evaluated workers.
Dual Rate Pit Manager
Ho-chunk gaming in Dells
Wisconsin Dells, Wi
05.2012 - 10.2014
- Scheduled shifts for all personnel to maximize efficiency while maintaining high levels of customer satisfaction.
- Assisted players with questions regarding game rules or other inquiries.
- Monitored staffing levels to adequately staff games and tables for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
- Resolved customer complaints regarding problems, such as payout errors.
- Trained new workers or evaluate performance.
Table Games Dealer
Snoqualmie Casino
North Bend, Wa
09.2008 - 04.2012
- Payed winnings and collected losing bets as established by rules and procedures of specific game.
- I mostly dealt craps when I was working here. I also learned Baccarat there.
- I earned an award for being a outstanding employee.
Table Games Dealer
Spirit Mountain Casino
Grand Ronde, Or
05.2007 - 09.2008
- I dealt craps and blackjack here.
- Also learned pai gow poker here
Dual Rate Supervisor
Ho-Chunk Gaming in BRF
Black River Falls, Wi
05.2004 - 05.2007
- This where I started my dealing career I learned blackjack and craps here.
- I was a dealer for 2 years and than became a dual rate floor.
Education
High School Diploma - undefined
Black River Falls high school
Black River Falls, Wi06.2002
Skills
- Assisted in training staff and developing their skills
- Monitored surveillance systems for safety and compliance
- Promoted professionalism and upheld ethical standards
- Facilitated positive guest relations through effective communication
- Scheduled shifts to optimize workforce efficiency
- Coached employees to enhance performance and growth
- Evaluated player ratings to ensure fair assessments
- Provided outstanding customer service to enhance satisfaction
- Managed multiple tasks efficiently
- Resolved problems through analytical thinking
- Exhibited professionalism in all interactions
- Practiced active listening to better understand concerns
- Made informed decisions to support team objectives
- Adapted to changing circumstances with flexibility
Timeline
Pit Supervisor
Ho-Chunk Gaming Black River Falls
09.2025 - Current
Table Games Shift Manager
Ho-Chunk Gaming in Dells
07.2025 - 08.2025
Table Games Pit Manager
Ho-Chunk Gaming in Dells
03.2025 - 07.2025
Table Games Floor Supervisor
Ho-Chunk Gaming in Dells
09.2024 - 03.2025
Pit Supervisor
Indian Head Casino
01.2015 - 12.2023
Dual Rate Pit Manager
Ho-chunk gaming in Dells
05.2012 - 10.2014
Table Games Dealer
Snoqualmie Casino
09.2008 - 04.2012
Table Games Dealer
Spirit Mountain Casino
05.2007 - 09.2008
Dual Rate Supervisor
Ho-Chunk Gaming in BRF
05.2004 - 05.2007
High School Diploma - undefined
Black River Falls high school