Peter Ramos
Bronx,NY
Summary
Driven Operations Manager with a proven track record at Picture Perfect Solutions LLC, showcasing exceptional team leadership and operations management skills. Excelled in enhancing performance outcomes through employee empowerment and rigorous performance reviews. Demonstrated unparalleled customer service and conflict resolution abilities, significantly improving customer retention as a Barber Apprentice. Mastery in problem-solving and an unsurpassed work ethic underscore a results-driven career.
Overview
13
13
years of professional experience
Work History
Operations Manager
Picture Perfect Solutions Llc
2021.11 - Current
- Supervised operations staff and maintained employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Floor Mechanic
Caban Floors
2018.09 - 2021.11
- Maintained inventory of tools and supplies, ensuring optimal levels for uninterrupted work performance.
- Prepared subfloors for optimal adherence to newly installed materials, ensuring lasting results for clients' investments.
- Conducted accurate measurements and assessments for precise installation of various flooring materials.
- Adhered to established safety guidelines and protocols when using potentially hazardous chemicals or operating equipment during flooring services.
- Demonstrated expertise in repairing a diverse range of flooring types including hardwood, tile, laminate, and carpeting.
- Improved customer satisfaction by promptly addressing and resolving floor-related issues.
Barber Apprentice
Self-employed
2011.08 - Current
- Contributed to increased customer retention by delivering consistent, high-quality services during each appointment.
- Demonstrated adaptability by adjusting haircut techniques based on unique hair types, textures, and growth patterns of clients.
- Enhanced customer satisfaction by providing precise and stylish haircuts tailored to individual preferences.
- Utilized conflict resolution strategies when dealing with dissatisfied customers or miscommunications between team members.
- Mastered proper sanitation procedures for equipment used throughout appointments to maintain a safe working environment for clients and staff alike.
Education
NewYork State Barbers License - Barbering/Sterilization
Atlas Barber School
Astor Place, NY05.2010
No Degree - EMT/Paramedics
LaGuardia Community College of The City University of New York
Long Island City, NY02.2008
GED -
Island Academy (closed in 2006)
East Elmhurst, NY04.2006
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Unsurpassed work ethic
Timeline
Operations Manager
Picture Perfect Solutions Llc
2021.11 - Current
Floor Mechanic
Caban Floors
2018.09 - 2021.11
Barber Apprentice
Self-employed
2011.08 - Current
NewYork State Barbers License - Barbering/Sterilization
Atlas Barber School
No Degree - EMT/Paramedics
LaGuardia Community College of The City University of New York
GED -
Island Academy (closed in 2006)
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