Peter Rapson
Wrightstown
Summary
Dynamic customer service professional with extensive experience. Recognized for fostering client loyalty through effective communication and proactive problem-solving. Experienced in employee training and conflict resolution, contributing to enhanced team performance and service excellence. Committed to delivering positive experiences for both clients and colleagues.
Overview
6
6
years of professional experience
Work History
Pizza Delivery Driver
The Pizza Shoppe
Wrightstown
09.2022 - Current
- Performed daily vehicle inspections before leaving for deliveries.
- Answered phone calls from customers placing takeout orders.
- Collaborated with other delivery drivers and restaurant staff, sharing best practices to improve overall efficiency and service quality.
- Fostered positive relationships with regular customers, contributing to increased loyalty and repeat business.
Behavioral Technician
Wisconsin Early Autism Project
De Pere
02.2022 - 08.2022
- Monitored patients' well-being and reported changes, unusual behavior, or physical illness to senior staff.
- Assisted with building life and social skills beneficial for everyday activities and interactions.
- Utilized Applied Behavior Analysis principles to guide interventions for behavioral issues.
- Engaged children in play activities that promoted language development, motor skills, self-help skills, and cognitive functioning.
Delivery Driver
Jimmy John's
Appleton
02.2021 - 02.2022
- Arranged routes to maximize efficient time with a high volume of consistent deliveries.
- Kept accurate logs of all deliveries and trips.
Sociology Teachers Assistant
St. Charles E High School
01.2020 - 04.2020
- Assisted the teacher in various administrative tasks throughout the day such as gathering supplies and organizing materials
- Helped students with course material
- Miscellaneous duties as assigned
After school care leader
St. Charles Baker Station
08.2019 - 03.2020
- Responsible for children ages 5 - 10
- Further developed leadership skills through daily interactions with the children
- Organized and oversaw activities and games
Education
Bachelor of Arts - Human Resources Management & Psychology
University of Wisconsin, Green Bay
Green Bay, WI05-2025
High School Diploma -
St Charles East High School
Saint Charles, IL05-2020
Skills
- Customer focused
- Strong verbal and non-verbal communication
- Employee training
- Conflict resolution
- Social media
- Microsoft Office
- Problem-solving
- Proactive Safety Mindset
Accomplishments
- Recipient of the Human Relations Award at St. Charles East High School. Awarded to students in recognition of their efforts to promote positive, caring relationships among the diverse groups in the school.
Timeline
Pizza Delivery Driver
The Pizza Shoppe
09.2022 - Current
Behavioral Technician
Wisconsin Early Autism Project
02.2022 - 08.2022
Delivery Driver
Jimmy John's
02.2021 - 02.2022
Sociology Teachers Assistant
St. Charles E High School
01.2020 - 04.2020
After school care leader
St. Charles Baker Station
08.2019 - 03.2020
Bachelor of Arts - Human Resources Management & Psychology
University of Wisconsin, Green Bay
High School Diploma -
St Charles East High School
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