Experienced mortgage and financial industry professional seeking career opportunities within mortgage operations, loan modification, and customer care. Core competencies include; high attention to detail, problem solving, and research capabilities.
Overview
9
9
years of professional experience
Work History
Member Solutions Representative
Vystar Credit Union
Jacksonville, FL
04.2024 - Current
Contacts members to effectively reduce VyStar exposure to financial loses caused by delinquent accounts, reducing repossessions, and charge offs.
Makes arrangements with members to bring them current and out of delinquency.
Accepts funds and processes payments from internal and external sources.
Considers and recommends deferment options, and payment plans to get delinquent accounts back on track.
Receives inbound calls and assists members and other areas within the credit union.
Mortgage Loan Processor II
VyStar Credit Union
07.2020 - 04.2024
Processes mortgage applications for purchases and refinances.
Establishes a relationship with the member and communicates regularly on the status of the application.
Collects income information such as, paystubs, W2s, social security award letters, and personal and business tax returns.
Reviews title commitment for UCC filings, additional mortgages, judgments, or delinquent taxes before submitting back to underwriting.
Reviews bank statements to ensure there are no red flags such as; large deposits, payments towards liabilities not on credit, missing pages, and proper account ownership before submitting back to underwriting.
Reviews property tax and insurance escrow information for correct data entry in system.
Communicates effectively with all departments across mortgage such as Sales, Underwriting, Closing, Post Closing, and Servicing.
Mortgage Loan Processor I
Vystar Credit Union
02.2020 - 07.2020
Processed Home Equity Line of Credit and Fixed Second Mortgage products.
Reviewed application for accuracy in system and obtained necessary explanations or documentation for a credit decision.
Ordered appraisal and title reports and reviewed data once received.
Worked with member to find solutions to any problematic loan scenarios such as loan to value issues, excessive debt to income ratios, and title related defects.
Mortgage Processing Coordinator I
Vystar Credit Union
07.2019 - 02.2020
Completed verifications of employment, payoff requests, mortgagee changes, and verifications of mortgage.
Assisted mortgage loan processors with the disposition of applications not moving forward by sending out denial letters and NOI's to members
Followed up regularly with outside affiliates such as other banks and credit unions, insurance companies, and employers to obtain proper documentation before closing.
Registration Analyst
Plaza Home Mortgage Inc.
03.2018 - 07.2019
Managed active pipeline and followed up regularly with mortgage brokers to receive underwriting documentation for all loan types including: Conventional, FHA, VA, USDA, 203k, C/P, Jumbo, and Non QM loans.
Reviewed compliance reports to dispute any issues on loan quality management for all loan types and states in the country.
Re-worked loan pricing with brokers to find a solution to any compliance issues such as QM, High Cost, and High Priced fails.
Completed change of circumstances and re-disclosed Loan Estimates and Closing Disclosures.
Ensured all Loan Estimates uploaded by broker were accurate, complete, and adhered to TRID guidelines.
Mortgage Operations Assistant
Atlantic Coast Bank
09.2016 - 03.2018
Delivered closed loan packages to various investors and coordinated the resolution of secondarymarket conditions in a timely manner.
Worked directly with secondary investors on all loan types including; Fannie Mae, Freddie Mac, FHA,VA, and USDA.
Communicated effectively with underwriters, processors, closers, mortgage loan officers, and outside affiliates to gather loan documentation needed to sell loan on secondary market.
Completed verifications of employment, payoff requests, title and appraisal orders, and mortgagee changes.
Education
BBA - Business Management
University of North Florida
Jacksonville, FL
2016
Certificate - Microsoft Copilot For Excel: AI Data Analysis
Maven Analytics
Skills
Encompass Experience
Loan Beam
Proficient in Microsoft Excel, Word, PowerPoint and Publisher
Atlas
Timeline
Member Solutions Representative
Vystar Credit Union
04.2024 - Current
Mortgage Loan Processor II
VyStar Credit Union
07.2020 - 04.2024
Mortgage Loan Processor I
Vystar Credit Union
02.2020 - 07.2020
Mortgage Processing Coordinator I
Vystar Credit Union
07.2019 - 02.2020
Registration Analyst
Plaza Home Mortgage Inc.
03.2018 - 07.2019
Mortgage Operations Assistant
Atlantic Coast Bank
09.2016 - 03.2018
BBA - Business Management
University of North Florida
Certificate - Microsoft Copilot For Excel: AI Data Analysis