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Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Punctual, team player, great multitasking skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

 Seasoned IT network professional with a strong dedication to excellence and a proven track record in designing, engineering, and implementing robust network infrastructures. Proficient in LAN/WAN, TCP/IP, DNS, ACL, routing, VLAN, VPN, and VOIP technologies, including SD-WAN deployment. Extensive knowledge of leading network routers and switches such as Cisco, FortiGate, and Juniper, with expertise in configuring routing protocols like EIGRP, OSPF, BGP, and static routing. Adept in wireless installation, configuration, and troubleshooting. Demonstrated proficiency in IT hardware/software repair, network management, and system optimization. Recognized for exceptional customer service, impeccable time management, and adept troubleshooting skills. 

Customer Service Representative with 6+ years of experience in remote problem resolution within fast-paced environments. Proven ability to manage and resolve customer inquiries and grievances, ensuring efficient resolution and satisfaction. Skilled in handling high volumes of calls and enhancing service quality through customer feedback analysis. Seeking to leverage bilingual skills in a dynamic customer service role.

I'm a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I'm a top-notch Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Peter Rolando

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Technical Support Advisor

Hearth products Installation

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High School Diploma -

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Technical Support Advisor

Hearth products Installation

High School Diploma -

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