Peter Saffen
Indianapolis,IN
Summary
Experienced systems leader with a background in technical support, server administration, network upgrades, and security vulnerability remediation. Skilled in project management, data analysis, technical documentation, and cross-functional collaboration. Delivered enterprise support across multiple locations while improving reporting, asset management, and system reliability.
Overview
12
12
years of professional experience
Work History
Senior Systems Engineer
GEICO
Indianapolis, IN
01.2023 - Current
- Managed projects and coordinated cross-functional teams to achieve successful outcomes of enterprise-wide initiatives.
- Captured data and developed reporting of measurable metrics showing individual, team, and department-wide performance.
- Led technical support team for Indianapolis office.
- Provided Windows and Azure production server administration.
- Developed timely resolutions to security vulnerabilities across servers, printers, and individual clients.
- Supported application and network infrastructure upgrades across multiple locations.
- Traveled to multiple GEICO locations across the country to provide technical support and technical training.
- Documented procedures, configurations, and troubleshooting steps for GEICO technical teams.
- Built and managed enterprise inventory and asset management reporting tools for forecasting and meeting location requirements
Systems Engineer
GEICO
Indianapolis, IN
09.2019 - 01.2023
- Resolved complex technical issues for end-users working remotely and in-office.
- Directed inventory and asset management efforts within the Indianapolis office.
- Developed and maintained reporting and analysis of individual, team, and department metrics.
- Traveled to support new office builds across the country.
- Supported application and network infrastructure upgrades.
- Managed workstation buildouts and re-configuration based on business operation and evolving COVID requirements.
- Coordinated office-wide OS upgrades and troubleshooting for all clients.
- Led unstructured data cleanup of on-prem storage resources
- Created enterprise-wide reporting and analysis of technical support tickets.
- Imaged and patched clients to ensure updated software and security compliance.
Systems Technician
GEICO
Indianapolis, Indiana
01.2017 - 09.2019
- Diagnosed and resolved hardware and software issues for end-users.
- Provided data center support for new office builds in Indianapolis and Kansas City.
- Coordinated office inventory deployment and asset management.
- Led quarterly hardware refreshes and managed project communications with the leasing vendors.
- Provided application and network infrastructure upgrade support.
- Imaged and patched client computers to ensure updated software and security compliance.
Senior Business Analyst
GEICO
Indianapolis, Indiana
10.2014 - 01.2017
- Provided comprehensive analysis and reporting of large data sets for senior business leadership utilizing Microsoft Excel, Access, SQL, Microstrategy, and SAS programming.
- Developed and maintained dashboards for business management, consolidating data consumption from multiple sources.
- Created analytical tools for measuring individual, team, department, and location performance against planned goals.
- Created and managed end-user profiles and permissions utilizing role-based access methodology.
- Coordinated application testing and troubleshooting during software releases and updates.
Education
MBA - Healthcare Management
Indiana Wesleyan University
Marion, IN04-2011
Bachelor of Science - Health Sciences
Purdue University
West Lafayette, IN05-2008
Skills
- Server administration
- Network configuration
- Infrastructure troubleshooting
- Patch management
- Root cause analysis
- Systems support
- User access management
- Hardware deployment
- Technical documentation
- Cross-functional collaboration
- Cybersecurity best practices
- Proficient in Excel
- Data analysis
- Project management
Timeline
Senior Systems Engineer
GEICO
01.2023 - Current
Systems Engineer
GEICO
09.2019 - 01.2023
Systems Technician
GEICO
01.2017 - 09.2019
Senior Business Analyst
GEICO
10.2014 - 01.2017
MBA - Healthcare Management
Indiana Wesleyan University
Bachelor of Science - Health Sciences
Purdue University