Peter Toal
Killeen,TX
Summary
Dynamic Partner Owner at PM Pizza with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in performance analysis and recruitment, I implemented cost-saving initiatives that boosted profitability while fostering strong team collaboration. My marketing expertise drove brand visibility, transforming customer feedback into loyalty.
Overview
13
13
years of professional experience
Work History
Partner Owner
PM Pizza
Kansas City, KS
06.2023 - 06.2025
- Led operational strategy to enhance customer satisfaction and streamline service delivery.
- Oversaw inventory management processes, ensuring optimal stock levels and reducing waste.
- Developed training programs for staff, improving service efficiency and team performance.
- Implemented cost-saving initiatives that increased profitability while maintaining quality standards.
- Analyzed sales data to identify trends, optimizing menu offerings based on customer preferences.
- Coordinated marketing campaigns to boost brand visibility and drive foot traffic to the location.
- Fostered a collaborative work environment, mentoring team members to achieve personal and business goals.
- Enhanced operational workflows through process improvements, increasing overall restaurant efficiency.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
General Manager
Mac Pizza Management
Harker Heights, TX
12.2012 - 05.2023
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
Education
GED -
Shoemaker High School
Killeen, TXSkills
- Customer relationship building
- Marketing
- Performance analysis
- Knowledgeable in software
- Recruitment and hiring
- Administrative management
- Operations management
- Proficient in software
- Company processes and procedures
- Marketing knowledge
Timeline
Partner Owner
PM Pizza
06.2023 - 06.2025
General Manager
Mac Pizza Management
12.2012 - 05.2023
GED -
Shoemaker High School