Peter T. Swanton
Waldwick,NJ
Summary
Dedicated finance professional with proven expertise in high-performance collections, debt negotiation, payment resolution, and account management—consistently ranking in the top 5% for monthly KPIs. Excel at resolving complex customer disputes, securing immediate payments, and reducing delinquency through proactive outreach and problem-solving. Hands-on experience in fast-paced, customer-facing environments demonstrates strong adaptability, reliability, and ability to deliver results under pressure. Proficient in Excel for analysis and reporting; eager to bring collections strengths to PIM Brands' AR team while quickly mastering specialized software tools.
Dependable Accounts Receivable Specialist with extensive hands-on experience in maintaining clean and safe work environments. Proven track record in efficiently managing fuel transactions and assisting customers with inquiries. Demonstrated strong customer service and cash handling skills.
Overview
21
21
years of professional experience
Work History
Account Manager
Credit Control
Tampa, FL
07.2018 - 10.2020
- - Ranked in top 5% for monthly collections and KPIs, achieving high recovery rates on delinquent accounts through targeted outreach.
- - Conducted professional collection calls and negotiations to resolve debts, secure immediate payments, and minimize aging balances.
- - Excelled at identifying/resolving financial conflicts and disputes, delivering swift account resolutions while upholding service standards.
- - Managed escalated customer situations for the team, ensuring accurate, timely outcomes.
- - Performed skip tracing to obtain critical contact/identifier details for effective resolution.
- - Collaborated on client retention and growth strategies, balancing superior service with strong collection results.
- - Coached and mentored new hires on collections techniques and account management.
Vice-President
1-800-DOCTORS, Inc.
Tampa, FL
05.2010 - 09.2011
- - Closed high-revenue sales of referral/call center services to hospitals.
- - Designed and implemented full call center projects, including staffing, credentialing, and marketing.
Vice-President – Contact Center Service Sales
Tenet Healthcare – Conifer Patient Communications
St. Petersburg, FL
01.2009 - 05.2010
- - Marketed contact center services nationwide to healthcare organizations.
- - Designed plans, monitored performance, and achieved growth targets.
Director, Portfolio Acquisitions – South East Region
Healthcare Funding Solutions
Tampa, FL
01.2006 - 10.2008
- - Acquired aged receivables and forward-flow portfolios from healthcare providers, generating over $500M in annual face value accounts.
- - Developed collection strategies and performance goals to optimize revenue from portfolios.
- - Educated clients on portfolio sales benefits, securing first-time contracts in multiple states.
- - Prepared and presented detailed liquidation performance reports.
Business Development – Southeast Region
MD-X Solutions, Inc. (Acquired by MedAssets, July 2007)
Mahwah & Tampa, NJ & FL
04.2002 - 12.2005
- - Marketed AR management, insurance follow-up, and denials services; grew Florida territory from $0 to $3.5M in annual revenue.
- - Secured first clients in key states through new business development and cross-selling.
- - Consistently exceeded quotas and supported client implementations.
Gas Station Attendant / Maintenance Technician
Randy’s Auto Repair
Waldwick, NJ
06.2021 - 05.2023
- - Delivered reliable customer service and processed transactions in a high-volume retail environment, handling payments and resolving issues efficiently.
- - Performed routine vehicle maintenance and repairs (e.g., tire work, oil changes, basic troubleshooting), applying hands-on problem-solving and attention to detail.
- - Maintained a strong work ethic during a transitional period, staying productive and adaptable while building practical skills in customer-facing and operational tasks.
Education
Bachelor of Science - Finance
Siena College
Loudonville, NY01.1997
Skills
- - Accounts Receivable & Collections
- - Customer Collection Calls & Negotiation
- - Debt Resolution & Payment Recovery
- - Dispute Resolution & Escalation Management
- - Skip Tracing & Account Research
- - Microsoft Excel (Pivot Tables, V-Lookups, Formulas)
- - Microsoft Office Suite & Salesforce
- - Analytical & Problem-Solving in High-Volume Settings
Affiliations
- - Member, Healthcare Financial Management Association (HFMA)
- - Member, American Association of Healthcare Administrative Management (AAHAM)
- - Member, Society for Healthcare Strategy & Market Development (SHSMD)
Timeline
Gas Station Attendant / Maintenance Technician
Randy’s Auto Repair
06.2021 - 05.2023
Account Manager
Credit Control
07.2018 - 10.2020
Vice-President
1-800-DOCTORS, Inc.
05.2010 - 09.2011
Vice-President – Contact Center Service Sales
Tenet Healthcare – Conifer Patient Communications
01.2009 - 05.2010
Director, Portfolio Acquisitions – South East Region
Healthcare Funding Solutions
01.2006 - 10.2008
Business Development – Southeast Region
MD-X Solutions, Inc. (Acquired by MedAssets, July 2007)
04.2002 - 12.2005
Bachelor of Science - Finance
Siena College