Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Peter Vo

Fort Worth,TX

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. I am an results-oriented individual with a passion for continuous learning and innovation. Skilled in identifying, investigating, and resolving complex financial frauds. Possess strong analytical skills to detect discrepancies and inconsistencies in financial documents and transactions. Capable of utilizing advanced technology tools for data analysis and evidence gathering.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Uber Driver

Uber Eats
Fort Worth, TX
01.2024 - Current
  • Responded to customer inquiries in a timely manner via phone or text message.
  • Displayed excellent time management skills by arriving at pickup locations early or on time.
  • Managed unexpected emergencies and route changes with calm and professionalism.

Nail Technician

Deluxe Nail and Spa
Denton, TX
12.2022 - 12.2023
  • Demonstrated knowledge of all products and services offered in the salon.
  • Conducted consultations with clients to determine their needs and preferences.
  • Followed health regulations regarding sanitation practices throughout the salon.

Car Sales Professional

Vandergriff Acura
Arlington, TX
04.2021 - 11.2022
  • Processed paperwork associated with sales transactions such as invoices, titles, registrations and finance agreements.
  • Performed detailed analysis of financial transactions to identify suspicious activity.
  • Advised customers on financing options and warranties available for their purchase.
  • Analyzed complex financial documents such as bank statements, loan applications, tax returns., for indications of fraudulent activity.

Customer Service Representative

Vandergriff Acura
Arlington, TX
01.2020 - 04.2021
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Reviewed and verified customer documentation to prevent identity theft.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

General Manager

Red Claws Crab Shack
Arlington , TX
02.2018 - 01.2020
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.

General Manager

Boba Tea House
Fort Worth, TX
05.2014 - 12.2017
  • Tracked monthly sales to generate reports for business development planning.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Education

Some College (No Degree) - Computer Science

Tarrant County College
Fort Worth, TX

Skills

  • Customer Engagement
  • Punctuality
  • Fraud Detection
  • Data Analysis
  • Financial Management
  • Verbal and written communication
  • Stress Tolerance
  • Effective prioritization

Certification

  • Life Insurance Agent
  • Esthetician-Manicurist Specialty License

Languages

Vietnamese
Full Professional

Timeline

Uber Driver

Uber Eats
01.2024 - Current

Nail Technician

Deluxe Nail and Spa
12.2022 - 12.2023

Car Sales Professional

Vandergriff Acura
04.2021 - 11.2022

Customer Service Representative

Vandergriff Acura
01.2020 - 04.2021

General Manager

Red Claws Crab Shack
02.2018 - 01.2020

General Manager

Boba Tea House
05.2014 - 12.2017

Some College (No Degree) - Computer Science

Tarrant County College

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Peter Vo