Peter Wilcox
Milwaukee,WI
Summary
To obtain a position with a successful and growing company for long term growth together.
Overview
26
26
years of professional experience
Work History
Service Advisor
Fields Jaguar/Land Rover
Waukesha, USA
08.2020 - 08.2026
- Executed responsibilities from previous role effectively in new company, ensuring continuity in service quality.
- Assisted customers in understanding vehicle features and services offered.
- Coordinated service appointments to maximize technician efficiency and customer satisfaction.
- Communicated with clients regarding service updates and completion timelines.
Service Advisor
International Infiniti (Infiniti Milwaukee)
Waukesha, USA
01.2015 - 07.2020
- Created and maintained customer relationships and rapport though an honest and up front customer involved service process
- Determine automotive problems through listening and clarifying customer's concerns
- Completed accurate repair orders by verifying customer concerns and needs
- Procurement of accurate estimates for repair including all variable costs
- Tracked customer orders to ensure timely follow-up and communication
- Created customer appointments and maintained appointment schedule day to day
- Completed the customer follow up process each day to address any misunderstandings or outstanding issues
- Monitored customer surveys and addressed issues to uphold customer experience index scores
Service Advisor
Hall Imports
Brookfield, USA
12.2012 - 01.2015
- Performed same duties as the Service Advisor position above.
- Assisted clients with service inquiries and vehicle maintenance needs.
- Scheduled service appointments for customers using dealership management software.
- Coordinated communication between technicians and clients regarding service status.
Store Manager
Scrub Systems, Inc
Milwaukee, USA
11.2000 - 09.2012
- Managed day-to-day operations and directed employees to achieve operational goals
- Controlled employee rosters including scheduling, conducting interviews and hiring new employees
- Resolved all customer issues and damage claims
- Monitored labor on a per hour basis to keep labor at optimal percentage of sales
- Maintained equipment by ordering and installing new parts.
- Controlled employee rosters, scheduling shifts, interviewing candidates, and hiring to maintain staffing levels
- Facilitated monthly employee meetings and participated in management meetings to address issues and propose strategies
Education
High School -
Milwaukee Lutheran High School
Milwaukee, WIBusiness Administration
University of Wisconsin-Milwaukee
Milwaukee, WisconsinSkills
- Customer service
- Customer relationship management
- Automotive knowledge
- Estimate preparation
- Estimate calculation
- Repair order management
- Technical troubleshooting
Timeline
Service Advisor
Fields Jaguar/Land Rover
08.2020 - 08.2026
Service Advisor
International Infiniti (Infiniti Milwaukee)
01.2015 - 07.2020
Service Advisor
Hall Imports
12.2012 - 01.2015
Store Manager
Scrub Systems, Inc
11.2000 - 09.2012
High School -
Milwaukee Lutheran High School
Business Administration
University of Wisconsin-Milwaukee