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Peter Will
Dade City,FL
Work Preference
Summary
Dynamic Customer Service Specialist with a proven track record at Newsom Oil Company, excelling in customer relations and complaint handling. Adept at implementing CRM systems to enhance service delivery, while fostering team collaboration and training new staff. Strong communicator with a focus on customer retention and satisfaction.
Overview
39
39
years of professional experience
Work History
Customer Service Specialist
Newsom Oil Company
08.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information and timely updates.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Trained new staff on company policies, procedures, and customer interaction best practices.
- Monitored service metrics to identify areas for improvement in response times and issue resolution.
- Assisted in the implementation of a new CRM system to optimize customer interactions and data management.
School Discipline
Pasco Elementary School
10.2022 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Solar Energy Consultant
Sunpro Solar
05.2021 - 10.2022
- Conducted comprehensive energy assessments to identify optimal solar solutions for clients.
- Developed customized solar proposals highlighting system benefits and cost savings.
- Educated clients on solar technology, financing options, and installation processes.
- Collaborated with engineering teams to ensure accurate system design and compliance.
Security Manager
Best Security
04.2018 - 05.2021
- Developed and implemented security protocols to enhance workplace safety.
- Conducted regular risk assessments to identify vulnerabilities and improve response strategies.
- Trained staff on emergency procedures and safety compliance requirements.
- Collaborated with law enforcement to address security incidents and ensure community relations.
- Managed access control systems, ensuring proper authorization for personnel and visitors.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Police Sergeant
New York State Police
03.1987 - 07.2017
- Supervised daily operations and ensured adherence to departmental policies and procedures.
- Led investigations into criminal activities, coordinating with local, state, and federal agencies.
- Conducted training sessions for junior officers on law enforcement protocols and community engagement strategies.
- Developed strategic plans to enhance public safety and community relations within jurisdictions served.
- Evaluated officer performance through regular assessments, providing constructive feedback for professional development.
Education
No Degree - ENGINEERING
UNIVERSITY OF BUFFALO
Buffalo, NYAssociate of Arts - Liberal Arts
JEFFERSON COMMUNITY COLLEGE
Watertown, NYSkills
- Customer service
- Good communication skills
- Customer relations
- Complaint handling
- Customer retention
- Product and service solutions
- Telephone etiquette
- Customer relationship management
- Price quotes
- Follow-up skills
- Product sales
- Consultative sales
- Proofreading
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Languages
English
Full Professional
Timeline
Customer Service Specialist
Newsom Oil Company
08.2023 - Current
School Discipline
Pasco Elementary School
10.2022 - 08.2023
Solar Energy Consultant
Sunpro Solar
05.2021 - 10.2022
Security Manager
Best Security
04.2018 - 05.2021
Police Sergeant
New York State Police
03.1987 - 07.2017
No Degree - ENGINEERING
UNIVERSITY OF BUFFALO
Associate of Arts - Liberal Arts
JEFFERSON COMMUNITY COLLEGE