Peter Yandow
Williston,VT
Summary
Energetic Business Owner trained to handle issues and remain level-headed. Offering over 30 years of expertise in all aspects of running a small business. Enthusiastic personality with skills in leadership business.
Overview
35
35
years of professional experience
Work History
Owner
Agway Essex, Plattsburgh and Colchester
11.2003 - 12.2019
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables.
- Directed hiring and training of new department managers to drive organizational improvements.
- Actively promoted store offerings through newspaper advertisements, catalogs, and brochures to attract new customers.
- Supervised performance of 80 workers, with goals of improving productivity, efficiency and cost savings.
- Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for Essex Agway.
Manager
Colchester Agway
11.1996 - 11.2003
Assistant Manager
Colchester Agway
09.1990 - 11.1996
Sale and Service Representative
Cintas
01.2020 - 05.2021
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
Logistics Technician
Globalfoundries
05.2021 - Current
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
High School Diploma -
Essex Community Education Center Union High School
Essex Junction, VTSome College (No Degree) -
Castleton State College
Castleton, VTFork Lift Certificated
Skills
- Closing and contract negotiations
- Labor relations
- Retail operations management
- Inventory control
- Customer relations
- Hiring and staffing
- Contract negotiation expertise
- Staff training and development
- Profit and loss analysis
- Budgeting
- Merchandising
Timeline
Logistics Technician
Globalfoundries
05.2021 - Current
Sale and Service Representative
Cintas
01.2020 - 05.2021
Owner
Agway Essex, Plattsburgh and Colchester
11.2003 - 12.2019
Manager
Colchester Agway
11.1996 - 11.2003
Assistant Manager
Colchester Agway
09.1990 - 11.1996
High School Diploma -
Essex Community Education Center Union High School
Some College (No Degree) -
Castleton State College
Fork Lift Certificated
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