Summary
Overview
Work History
Education
Skills
Languages
Certification
My HOBBIES
Timeline
Generic

Petercollins Mwangi

Greenville,NC

Summary

Help desk technician with solid experience supporting customers with technical computer needs. I am a cybersecurity student hunting hands-on experience and love working with computers. First-class expert with deep technical knowledge, strong reasoning skills and quality research techniques. Troubleshooting apps and bugs and personnel skilled at quickly identifying and solving problems are rare to find, that is why I pride myself as one of the next greats!

Overview

2
2
years of professional experience
1
1
Certification

Work History

Delivery Associate

Amazon
Kinston, NC
10.2023 - Current
  • Loaded delivery truck with company products according to the daily route plan.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
  • Maintained accurate logbook of deliveries and pick-ups.
  • Followed all applicable traffic laws and regulations while driving company vehicle.
  • Verified accuracy of orders loaded onto trucks by counting, weighing or measuring items.
  • Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
  • Updated electronic tracking system throughout the day with delivery status information.

Help Desk Technician

Minges Bottling Group Inc
Ayden, NC
08.2022 - 10.2023
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Created user accounts, maintained system documentation, tested and evaluated new technology.
  • Collaborated with IT team members to identify system requirements and resolve problems.
  • Maintained an inventory of parts for emergency repairs.
  • Responded promptly to customer inquiries via phone or email.
  • Managed user accounts including passwords resets, account creation and deletion.

Cashier

Waffle House
Greenville, NC
02.2022 - 08.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.

Education

Associate in Information And Technology. - Cybersecurity

Pitt Community College
Winterville, NC
08-2025

Skills

  • Issue Resolution
  • Software Installation
  • Incident Management
  • Software Updates
  • User Training
  • Help Desk Software
  • Data Processing
  • Application Support
  • Technical Documentation
  • Hardware Repair
  • GPS Navigation
  • Deadline Adherence
  • Vehicle Maintenance
  • Dispatch Communication
  • Equipment Operation
  • Returns Processing
  • Payment Processing
  • ID Verification
  • POS Systems
  • Customer Assistance

Languages

English
Full Professional
Swahili
Native/ Bilingual

Certification

  • Working on my Cybersecurity associates degree at Pitt Community college.

My HOBBIES

  • Boxing at Black n Blue Boxing
  • Working out at Fit for life or at home.
  • Playing soccer.
  • Learning how to code.

Timeline

Delivery Associate

Amazon
10.2023 - Current

Help Desk Technician

Minges Bottling Group Inc
08.2022 - 10.2023

Cashier

Waffle House
02.2022 - 08.2022

Associate in Information And Technology. - Cybersecurity

Pitt Community College

Similar Profiles

CREATE PROFILE
Petercollins Mwangi