PETERSON JEAN
New Britain,CT
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
9
9
years of professional experience
Work History
(Receiving) Inventory Control Associate
Safelite Auto Glass
Windsor, CT
02.2023 - Current
- Receiving and restocking
- Conducting physical counts and circle counts
- Rotating stock and managing expiration dates
- Maintained cleanliness and organization at all times
- Received returned items and checked them for damages or defects
- Applied restocking fees when appropriate based on company policies
- Escalated complex return issues to supervisor
- Inspected products to determine resale condition or disposal requirements
- Entered return information into computer system accurately
- Assisted in inventory management by updating stock levels of returned items.
Retail Customer Sales Associate Bilingual Spanish
NIKE
Indianapolis, IN
01.2020 - 01.2023
- Handled sales floor needs, including updating pricing and signage
- Enhanced sales with suggestions of related products and services based on purchases and stated needs
- Promoted product sales by building attractive displays and properly merchandising items
- Used POS systems to calculate and complete customer orders and transactions
- Processed customer transactions according to established policies and procedures
- Answered phones and resolved customer issues and complaints
- Offered customers information about products, services, prices and special offers
- Responded to customer inquiries via phone, email, and chat
- Worked flexible hours, including weekends and holidays, as needed by business
- Confirmed prices and processed payments to complete sales
- Handled exchanges, returns and refunds.
Warehouse Assistant
FEDEX
Indianapolis, IN
01.2016 - 12.2019
- Pulled and staged materials to assist with speedy deliveries
- Met performance targets for loading and unloading delivery trucks
- Provided accurate recordkeeping with timely system updates and reports on discrepancies
- Helped load and unload customer goods onto trucks and into warehouse
- Followed up with couriers on late deliveries and reported back to Customer Services team
- Picked orders according to picking bill, product code and lot number
- Operated barcode scanners to track incoming and outgoing materials
- Drafted and applied storage and transportation charges to consignments.
Education
Associate Of Business Administration - Business Administration
Indiana University Kokomo ( IUK)
Kokomo, IN05.2018
Skills
- Organizational Skills
- Adaptability
- Attention to Detail
- Customer Service
- Product Knowledge
- Staff Training
- Decision Making
- Team Leadership
- Problem Solving
- Computer Proficiency
- Inventory Control
- Shipping and receiving
- Computer Literacy
- Teamwork Abilities
- Product Inspection
- Analytical Thinking
- Document Preparation
- Data Documentation
- Data Recording
- Excellent Communication
- Multitasking
- Active Listening
- Warehouse Environment Safety
- Inventory Reconciliation
- Documenting
- Technical Troubleshooting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
Timeline
(Receiving) Inventory Control Associate
Safelite Auto Glass
02.2023 - Current
Retail Customer Sales Associate Bilingual Spanish
NIKE
01.2020 - 01.2023
Warehouse Assistant
FEDEX
01.2016 - 12.2019
Associate Of Business Administration - Business Administration
Indiana University Kokomo ( IUK)