Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Petra Buelow

Petra Buelow

Grafton,WI

Summary

Proven track record as a self-employed Customer Service Representative and Cosmetologist, excelling in customer satisfaction and retention through exceptional complaint resolution and active listening. Mastered multi-line phone talent and critical thinking, boosting client loyalty. Skillfully enhanced service offerings, leading to a notable increase in repeat business. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Self-employeed
09.1995 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Cosmetologist

Self-employeed
11.1987 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Answered phone calls and emails to schedule client appointments.
  • Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed loyal following of clients by providing high-quality services.

Education

Certificate - Awakening The Artist

Online Education
Cleveland, OH
04.2023

Certification - Cosmetology And Customer Service

Erik of Norway Cosmetology Shool
Milwaukee, WI
11.1987

High School Diploma - General Studies

West Bend East
West Bend, WI
06.1978

Skills

  • Active Listening
  • Customer Service
  • Critical Thinking
  • Customer Relations
  • Conflict Resolution
  • Complaint Handling
  • Complaint resolution
  • Client Relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Product Knowledge
  • Appointment Scheduling
  • Live chat support
  • Multi-line phone talent

Accomplishments

Guest artist at Erik

Of Norway Beauty School

German speaking from childhood

Impromptu Speaker

Certified Woke Artist

Certification

  • Licensed Manager Cosmetologist
  • Certified Woke Artist

Languages

German
Native or Bilingual
Engliah
Native or Bilingual

Timeline

Customer Service Representative

Self-employeed
09.1995 - Current

Cosmetologist

Self-employeed
11.1987 - Current

Certificate - Awakening The Artist

Online Education

Certification - Cosmetology And Customer Service

Erik of Norway Cosmetology Shool

High School Diploma - General Studies

West Bend East

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Petra Buelow