Petra C. Brown

Complete INTAKE assessment with clients within the 24-48hour policy set by DHS.

Managed a case load of 25-30 clients while providing comprehensive case management and housing assistant for each client.

• Developed and implemented comprehensive independent living plans to address client needs and goals to transition back into permanent housing
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Completed unit inspections, ensuring the cleanliness of each client area.
• Find clients housing and completed apartment inspection.
• Got clients their housing vouchers, submitted housing packets to DHS and moved clients out of the facility into permanent housing.

Ensuring the documentation of ILP meetings, progress notes, client vital documents and/or incident reports/follow-ups are all updated into CARES.

• Initiates face to face interview with the residents upon admission to the facility, complete all intake forms as required by DHS, NYSDSS and assessment program
• Ability to summarize, evaluate and analyze data and information from case-work ups and other documentation as required
• Ability to provide an initial situation and diagnostic impression regarding clients’ needs for each client on caseload
• Maintain a caseload of 25-30 clients
• Develop a weekly service plan, complete progress notes for each case session
• Assist residents who have been improperly referred for relocation
• Assist housing counselor with pertinent demographic data to facilitate residents to move to independent living
• Update CARES to reflect the accuracy of client history

• Monitors the quality of incoming and outgoing materials
• Conduct tests, analyze measurements, and oversee production processes
• Document inspection outcomes by completing detailed reports and performance records
• Retain and maintain company policy on plans and specifications with regard to requirements of products and services to ensure that all materials meet expected quality

• Provide front desk services to guests, assigning rooms & administrative duties, including Check-in/ check-out service
• Verify and collect guest payments and identification ensuring all procedures are followed to protect sensitive guest identity information
• Operate the hotel key control system while strictly following all key safety & security procedures
• Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working
• Accommodate general & unique guest requests providing a warm & friendly experience to ensure that La Quinta Inn & Suites is always seen at its highest standard