STAR LITTLES
Yonkers,NY
Summary
Motivated and results-driven professional with a proven track record of inspiring and leading teams to success. Skilled in building strong client relationships, leveraging exceptional customer relations aptitude to create positive connections. Known for making independent decisions and exercising sound judgment, consistently contributing to company achievements. Detail-oriented and highly organized, excelling in effective task management and communication. Open to relocation if assistance is provided.
Overview
7
7
years of professional experience
Work History
Case Manager
Choice Of NY
New Rochelle, NY
08.2024 - 07.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Customer Service Manager
Electric Picks Jewelry
Hoboken, NJ
05.2022 - 12.2023
- Hired and managed a team of 6 customer services specialists, while fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Increased efficiency in handling customer inquiries by implementing advanced CRM system.
- Processed returns, refunds, credits and account management
Small Business Owner
Bad Girl Vibes LLC
New York City, NY
03.2019 - 08.2023
- Established strong relationships with suppliers, negotiating favorable terms and pricing.
- Increased brand awareness by implementing effective marketing strategies and social media campaigns.
- Utilized data analytics tools to track performance metrics and guide decision-making processes.
- Managed a successful e-commerce platform, ensuring seamless order fulfillment and timely delivery experiences for customers.
- Oversaw daily operations of the business, including staff supervision, budgeting, planning, and overall strategy execution.
- Developed an attractive product line that catered to the target market''s preferences and trends.
- Researched market trends to identify customer needs and preferences for strategic planning.
- Monitored inventory levels closely, identifying shortages early on and taking corrective action to avoid stockouts or excess inventory costs.
Assistant Manager
Massage Envy
Bayonne, NJ
03.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Customer Service Representative
Fendi/ASM USA Call Center
New York, NY
06.2019 - 12.2020
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Documented and detailed calls and complaints using call center's CRM database.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Assisting with orders, returns and exchanges.
Internship Student
CLD Public Relations
Los Angeles, California
01.2019 - 05.2019
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Took photos and communicated with agencies to provide clothing for A list celebrities for important events.
- Developed strong relationships with vendors, negotiating favorable terms and securing exclusive product lines for the showroom.
- Participated actively in brainstorms sessions that generated innovative ideas for upcoming PR campaigns.
- Helped plan and execute private, company, and client events.
- White Fox Boutique Event: Set up and client list management.
Education
Bachelor of Science - Communications
Ithaca College
Ithaca, NY05.2019
Skills
- Proficient in Microsoft Office
- Data Analysis Using Excel
- Operations Management
- Event Coordination
- Shopify Platform Expertise
- Yotpo Platform Utilization
- Gorgias Usage Experience
- ADP Software Proficiency
- Zendesk Proficiency
- Zoho/CRM Experience
- Customer Relationship Management
- Showroom Operations Management
- Graphic Design Using Canva
- Calendar Coordination
- Social Media Management
- SAP Experenience
- Office Assistant/Management
Timeline
Case Manager
Choice Of NY
08.2024 - 07.2025
Customer Service Manager
Electric Picks Jewelry
05.2022 - 12.2023
Assistant Manager
Massage Envy
03.2021 - 04.2022
Customer Service Representative
Fendi/ASM USA Call Center
06.2019 - 12.2020
Small Business Owner
Bad Girl Vibes LLC
03.2019 - 08.2023
Internship Student
CLD Public Relations
01.2019 - 05.2019
Bachelor of Science - Communications
Ithaca College