Petra Jacobsen
Saint Paul,MN
Summary
Dynamic and results-driven professional with strong negotiation skills and a proven track record at Royal Credit Union. Adept at data entry and enhancing member satisfaction through efficient service. Recognized for fostering teamwork and resolving complex issues, ensuring a seamless experience for clients while managing financial products effectively.
Overview
9
9
years of professional experience
Work History
Member Account Representative
Royal Credit Union
10.2023 - Current
- Assisted members with account inquiries and transactions, ensuring prompt and accurate service.
- Educated members on product offerings, fostering informed decision-making regarding financial services.
- Maintained member records using CRM systems, enhancing data accuracy for improved service delivery.
- Collaborated with team members to resolve complex account issues, promoting a cohesive work environment.
- Opened consumer and business accounts. Both checking, savings, and money markets.
- Lending auto loans, personal loans, CD's and credit cards.
- Trained in both IRA and HSA accounts. Including trust and estate accounts.
- Notary of the public.
Delivery Driver
Jimmy John’s
05.2021 - 10.2023
- Delivered orders promptly, ensuring customer satisfaction and adherence to service standards.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Navigated routes efficiently, optimizing delivery times while adhering to traffic regulations.
- Assisted in training new drivers on delivery protocols and company policies.
Delivery Driver
Pizza Hut
11.2019 - 12.2020
- Managed inventory levels by restocking supplies during shifts as needed.
- Handled customer inquiries professionally, resolving issues to enhance overall experience.
- Collaborated with team members to streamline operations and improve service efficiency.
- Adhered to safety guidelines while handling food products, ensuring compliance with health regulations.
Sales Associate
DSW
02.2019 - 10.2019
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Maintained organized merchandise displays, ensuring cleanliness and visual appeal of sales floor.
- Collaborated with team members to achieve sales goals and improve store performance.
Delivery Driver
Jimmy John's
05.2018 - 12.2018
- Delivered orders promptly, ensuring customer satisfaction and adherence to service standards.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Navigated routes efficiently, optimizing delivery times while adhering to traffic regulations.
- Assisted in training new drivers on delivery protocols and company policies.
Restaurant Hostess
Red Lobster
10.2016 - 04.2018
- Greeted and seated guests in a timely manner, ensuring positive first impressions.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted with menu inquiries, providing accurate information to enhance dining experience.
- Collaborated with waitstaff to coordinate service needs and maintain efficiency during peak hours.
Education
High School Diploma -
Tartan High School
Oakdake, MNSkills
- Strong negotiation skills
- Data entry proficiency
- Efficient and accurate
- Good at planning and organizing
- Money handling
- Can defuse a situation in a calm and professional manner
- Fast leaner
Timeline
Member Account Representative
Royal Credit Union
10.2023 - Current
Delivery Driver
Jimmy John’s
05.2021 - 10.2023
Delivery Driver
Pizza Hut
11.2019 - 12.2020
Sales Associate
DSW
02.2019 - 10.2019
Delivery Driver
Jimmy John's
05.2018 - 12.2018
Restaurant Hostess
Red Lobster
10.2016 - 04.2018
High School Diploma -
Tartan High School