Petra Magnes
Optical Technician
Lenox
Summary
Optical professional with strong background in patient care and administrative support. Proven ability to enhance practice efficiency and improve patient satisfaction through exceptional customer service and technical skills. Reliable team player who adapts smoothly to changing demands and consistently delivers high-quality results.
Overview
16
16
years of professional experience
Work History
Secretary
Roof Restoration Technologies
03.2022 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained accurate records of business expenses, assisting in budget awareness and cost control efforts.
Optical Assistant
Family Eye Care Associates
07.2018 - 03.2021
- Managed inventory of optical supplies and equipment.
- Trained new staff members on optical equipment usage and best practices.
- Coordinated patient appointments and managed schedules.
- Conducted various optical tests such as preliminary testing, visual acuity, peripheral vision, color vision, eye muscle function, autorefractor/keratometer, lensometer, visual field testing, retinal imaging, OCT, topography, supporting early detection of ocular conditions.
- Assisted patients with frame and lens selections, measuring and fitting eyewear.
- Assisted patients with inserting and removing contact lenses and providing proper contact lens care.
Key Holder/Sales Lead
Bath and Body Works
11.2012 - 03.2018
- Managed staff by supervising and assisting with daily operations and tasks.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Collaborated with the management team on implementing strategies to achieve stores monthly sales targets.
Receptionist/Optician
Eye Place
03.2009 - 01.2011
- Developed a strong foundation and passion for working in the optical field.
- Greeted patients and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled client billing and insurance benefits.
- Filled patient orders such as eyeglass, contact lens and RGP lens orders.
- Performed eyeglass adjustments, repairs, lens cutting/tinting, and contact lens/eyewear fittings for patients.
Education
High School Diploma -
Auburn Hills Christian
Auburn Hills, MI 05.2001 -
Skills
Optical sales
Optical technician
Patient care
Customer service
Leadership
Team building
Timeline
Secretary
Roof Restoration Technologies
03.2022 - Current
Optical Assistant
Family Eye Care Associates
07.2018 - 03.2021
Key Holder/Sales Lead
Bath and Body Works
11.2012 - 03.2018
Receptionist/Optician
Eye Place
03.2009 - 01.2011
High School Diploma -
Auburn Hills Christian
05.2001 -
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