PETRA RIVERA-ALLEN
Medical Office Assistance
Dover,PA
Summary
Organized and dedicated Administrative Medical Office Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Medical Office Assistant
Penn State Health Pediatrics
Lancaster, PA
09.2026 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used Epic to schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Insurance Verification Specialist
Select Medical Corporation
Camp Hill, Pennsylvania
11.2024 - Current
- Verified patient insurance eligibility and benefits for medical services.
- Monitored updates in insurance policies to inform operational practices.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Conducted follow-ups with insurance companies to expedite verification processes.
- Monitored and tracked the status of pending insurance verifications and authorizations.
- Maintained up-to-date knowledge of insurance policies, including Medicare and Medicaid.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Customer Service Representative
Abel Personnel AGENCY (E-Z PASS)
Harrisburg, Pennsylvania
02.2024 - 11.2024
- Assisted customers with E-Z PASS account inquiries and technical support.
- Processed customer transactions and resolved billing issues efficiently.
- Provided clear information about toll rates and payment options to users.
- Educated customers on E-Z PASS usage and benefits effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Some College (No Degree) - CENTRAL STERILE TECHNICIAN
COMMUNITY COLLEGE BALTIMORE CO
Baltimore, MDSkills
- EMR data entry
- Authorization tracking
- Customer relationship management
- Insurance verification
- Effective communication
- Time management
Timeline
Medical Office Assistant
Penn State Health Pediatrics
09.2026 - Current
Insurance Verification Specialist
Select Medical Corporation
11.2024 - Current
Customer Service Representative
Abel Personnel AGENCY (E-Z PASS)
02.2024 - 11.2024
Some College (No Degree) - CENTRAL STERILE TECHNICIAN
COMMUNITY COLLEGE BALTIMORE CO