Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Petra Wright

Eugene,OR

Summary

Dynamic leader with extensive experience at Starbucks, excelling in coaching and team building. Achieved a 52 customer connection score by fostering strong relationships and enhancing team capabilities. Skilled in P&L analysis and effective communication, driving operational excellence and empowering managers to exceed business goals. Passionate about creating inclusive environments.

Overview

17
17
years of professional experience

Work History

Store Manager Trainer

Starbucks
Junction City, OR
01.2016 - Current
  • Trained 15 new store managers in all dimensions of their approach.
  • Trained new store managers for neighboring district as well as store manager for licensed operated Starbucks.
  • Identified and communicated to management regarding areas needing additional training.
  • Evaluated and communicated trainee participation and performance in reports to management.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
  • Role-played with employees to help sharpen skills and learn to deal with challenging situations.
  • Explained goals and expectations required of trainees.

Store Manager

Starbucks
Junction City, OR
12.2007 - Current
  • Regularly evaluating store performance and implementing store action plans to drive results.
  • Decreased Out The Window time by using play builder tool.
  • Building capability in my shift supervisor team by working shoulder to shoulder to achieve results.
  • Increased customer connection score to 52 by consistently role modeling being a great host.
  • Increased store operation score to 77 by leveraging existing operational tools to ensure a clean and maintained store.
  • Building positive relationships with partners across districts.
  • Strengthened work flow productivity by hiring, training and developing top talent.
  • Fostering an inclusive environment where all partners have purpose and a sense of belonging.
  • Preparing weekly schedules and building plays to meet the needs of customers, partners and community.
  • Building strong relationships with the community by hosting community events in our store.

DM TLA D417 and D156

Starbucks
EUGENE, OREGON
06.2023 - 01.2024
  • spend majority of my time in stores observing store environments and operational effectiveness, coaching and developing store managers to achieve business goals
  • monitored and managed district wide management levels and hired 2 store managers for D156
  • utilized and demonstrated leadership expectations outlined in district manager approach to create and maintain a successful team of store managers

District Manager Support D417

Starbucks
Salem, Corvallis, Albany, OR
12.2022 - 02.2023
  • Analyzed labor to identify opportunities for improving support levels.
  • Led weekly team huddles to communicate business updates and review team performance.
  • Provided leadership and generated insight to drive performance.
  • Held planned period visits with all managers to review plans and priorities and gained commitment.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led PWI meeting for spring period.

Education

High School Diploma -

St. Willibrord Gymnasium
Bitburg
08.1997

Some College -

Eberhard Business School
Trier

Skills

  • Leadership development
  • Team building
  • P & L analysis
  • Planning and prioritizing
  • Problem solving
  • Coaching
  • Effective communication
  • Training

Awards

  • Manager of the quarter, Q3 FY 2022
  • Peer of the year, FY 2016

Languages

Spanish
Elementary
German
Native/ Bilingual
French
Limited

Timeline

DM TLA D417 and D156

Starbucks
06.2023 - 01.2024

District Manager Support D417

Starbucks
12.2022 - 02.2023

Store Manager Trainer

Starbucks
01.2016 - Current

Store Manager

Starbucks
12.2007 - Current

High School Diploma -

St. Willibrord Gymnasium

Some College -

Eberhard Business School

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