PETRINA JACOB
Los Angeles,CA
Summary
Organized and detail-oriented individual with proven ability to effectively manage and motivate student learning. Collaborates with fellow professionals to promote stimulating learning environment. Offers strong organizational and student engagement skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Substitute Teacher
Scoot Education
Los Angeles, CA
10.2022 - Current
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher
- Keep classroom clean, neat, and sanitized adequately for students’ health and efficiency
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment
- Supported student learning objectives through personalized and small-group assistance
- Assisted lead teacher with lesson plan creation and materials development
- Provided support to help special needs learn and grow.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Incorporated technology into learning to enhance student engagement and learning.
Membership Representative
Screen Actors Guild
Los Angeles, CA
09.2021 - 09.2022
- Maintained membership database, ensuring that all information was current and accurate
- Actively engaged clients upon entrance with a pleasant greeting
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions
- Supported new members by facilitating connections with established participants and smooth integration into activities
- Responded proactively and positively to rapid change
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Scheduled and assigned daily work and activities for team members
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up
- Performed cold-calling and follow-ups with leads to secure new revenue
Employment Program Representative
Development Department
Los Angeles, CA
03.2021 - 09.2021
- Maximized team knowledge and productivity by effectively training, monitoring, and directing employees in applying best practices and regulatory protocols
- Coordinated implementation of people-related services, policies, and programs through departmental staff
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
- Administered benefits programs, analyzed compensation and other competitive data, and prepared budgets.
- Updated client records to reflect personal information, qualifications and career aspirations
External Affairs Team Member
Office Of Governor Gavin Newsom
Los Angeles, CA
10.2020 - 12.2020
- Developed and strengthened working relationships with key influencers across organization and in industry to support public relations and business objectives
- Analyzed field studies and reports, compiled information, and submitted concise and informative summaries
- Worked with internal team members to accomplish regulatory goals and fully comply with all products
- Supported public relations managers with writing, researching and preparation of materials
- Consulted with regulatory representatives to manage filings, applications, and reports
- Developed solid cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately
- Maintained productive, efficient approach to all tasks
- Supported public relations and external communication efforts to maintain relationships with community leaders
Census Worker
U.S. Census Bureau, Of Commerce
Los Angeles, CA
05.2020 - 09.2020
- Interviewed residents in assigned areas to explain the purpose of the Census, ask questions, and record answers
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census
- Maintained and submitted records of hours worked, miles driven, and expenses incurred to facilitate accurate reporting measures
- Performed field staff duties critical to completing accurate counts in hard-to-reach communities
- Leveraged smartphones to record information
- Obtained updated contact information from all subjects and verified data for accuracy.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities
Guest Relations Associate
Natural History Museum Of Los Angeles County Foundation
Los Angeles, CA
09.2018 - 06.2020
- Worked with Museum guests to understand their needs and provide excellent service
- Resolved general problems, improved operations, and provided exceptional guest support
- Developed team communications and information with co-workers
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Paid attention to detail while completing assignments
- Exercised leadership capabilities by successfully motivating and inspiring others
- Developed strong communication and organizational skills through working on group projects
- Worked flexible hours across night, weekend, and holiday shifts
- Cultivated interpersonal skills by building positive relationships with others
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Customer Service
Home Depot
Morgan Hill, CA
08.2016 - 07.2018
- Listened to customer needs and desires to identify and recommend optimal products
- Managed efficient cash register operations, including scanning items, processing payments, and issuing receipts
- Answered questions about store policies and concerns to support positive customer experiences
- Educated customers on promotions to enhance sales
- Provided outstanding customer service
- Developed a deep understanding of customer service principles and customer service best practices
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement
Youth Instructor
Oakwood School: College-Preparatory School
Morgan Hill, CA
08.2017 - 05.2018
- After-school programs provide a second home for students to take advantage of an extended school day while still enjoying some of the comforts of home
- The student can have a place to go after school to have a quick bite to eat, get started on homework, or study with classmates
- Provided one-on-one mentoring to youth in need of extra support
- Cultivated interpersonal skills by building positive relationships with others
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Acted as a team leader in group projects, delegating tasks and providing feedback
Education
Master of Science - Public Administration
Texas A&M International University
Laredo, TX 08.2022 - Current
Bachelor of Science - Political Science and Government
California State University of Los Angeles
Los Angeles, CA 08.2018 - 12.2020
Associate of Science - Social Science & Community Studies
Gavilan College
Gilroy, CA 08.2015 - 05.2018
Skills
Analytical and Critical Thinking
Organization and Time Management
Data Entry
Teamwork and Collaboration
Multitasking Abilities
Calm Under Pressure
Certification
LOS ANGELES COUNTY, LACOE - 30-DAY SUBSTITUTE TEACHING PERMIT K-12
Timeline
Substitute Teacher
Scoot Education
10.2022 - Current
Master of Science - Public Administration
Texas A&M International University
08.2022 - Current
Membership Representative
Screen Actors Guild
09.2021 - 09.2022
Employment Program Representative
Development Department
03.2021 - 09.2021
External Affairs Team Member
Office Of Governor Gavin Newsom
10.2020 - 12.2020
Census Worker
U.S. Census Bureau, Of Commerce
05.2020 - 09.2020
Guest Relations Associate
Natural History Museum Of Los Angeles County Foundation
09.2018 - 06.2020
Bachelor of Science - Political Science and Government
California State University of Los Angeles
08.2018 - 12.2020
Youth Instructor
Oakwood School: College-Preparatory School
08.2017 - 05.2018
Customer Service
Home Depot
08.2016 - 07.2018
Associate of Science - Social Science & Community Studies
Gavilan College
08.2015 - 05.2018