Petrina Lacey Tucker
Mobile,AL
Summary
To Continue my career by taking up a leading role in HR by working on new HR process and polices coupled with their implementation. Person-oriented and competent individual looking to gain knowledge of managing the relationship with employees. Well-qualified HR Generalist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Well-organized Human Resources professional bringing 25 years of superior performance in fast-paced HR environments. Communicative and decisive with focus on improving and retaining quality in HR administration, payroll and recruiting.
Overview
28
28
years of professional experience
Work History
HR-Generalist
Walmart Distribution 7067
04.2018 - Current
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices
- Provides support for the hiring process by scheduling interviews and drug screens; completing reference checks; processing new hires, terminations and transfer paper and data entry work; and assisting with new hire and transfer orientation
- Processes payroll documentation for pay adjustments by researching, verifying, and filing daily time reports, time and pay adjustments, and payroll edits; assisting with human resource functions (e.g., payroll, benefits, employment, etc.) including preparing, reviewing, analyzing, and processing reports documents and logs to ensure compliance with applicable laws; responding to issues and questions related to payroll, benefits, and employment; and reporting deficiencies to management
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback
- Maintain employee files and records in electronic form
- Administer compensation adjustments
- Provide support and assistance in processing and managing information and knowledge
- Assists with employment related paperwork and data entry work by processing information; completing required forms (e.g., Leave of Absence, Worker's Compensation, Occupational Safety and Health Administration (OSHA) log)
- Developed and implemented onboarding and orientation programs for new employees.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
Recovery Specialist Manager
The Department of Education
08.1996 - 01.2008
- Managed a team of employees to consistently increase service center profitability
- Completed quarterly FDCPA compliance testing
- Trained all new incoming employees (average of 150 per quarter)
- Developed effective relationships and provided superior customer service with both internal and external partners
- Completed all assigned tasks in a timely manner and worked overtime as needed
- Collaborated with upper management to ensure efficacy when implementing changes
- Completed reports and provided data to consistently track metrics and goals for the department
- Consistently exceeded corporate targets for customer service expectations for 13 years
- Assisted with development of the call center's guidelines and procedures for business operations and quality and training processes
School Teacher
MCPSS
07.2000 - 04.2006
- Developed positive rapport with students of various and diverse backgrounds.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Developed communicative relationships with students and parents to support learning.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Created study guides, research materials and syllabi for students.
- Met and exceeded class-wide achievement and proficiency standards as established by state testing departments.
Education
MA - English
The University of Alabama
Tuscaloosa, AL01.2010
BA - Social Work
The University of Alabama
Tuscaloosa, AL01.1996
Skills
- Communication
- Risk Management
- Detail Orientated
- Strategic Planning
- Data Analysis
- Conflict resolution
- Multi-Tasking
- Creativity
- Onboarding and Orientation
- HR policies and procedures
- Talent Acquisition
- Payroll Administration
Additional Information
GPA: 3.87
Personal Information
Title: HR-Generalist
References
Available upon request.
Leadership Experience
I am a passionate professional who cares about the associates that I impact, educate, and serve. I effectively managed a team to surpass objectives while upholding exceptional customer service, proficiency, communication, integrity, and self-discipline, with strong aptitude for resolving problems and challenges. Successful completion of leadership training and development courses.
Timeline
HR-Generalist
Walmart Distribution 7067
04.2018 - Current
School Teacher
MCPSS
07.2000 - 04.2006
Recovery Specialist Manager
The Department of Education
08.1996 - 01.2008
BA - Social Work
The University of Alabama
MA - English
The University of Alabama
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