PEYTON ANDREW WOOD
Antioch,California
Summary
Experienced Automotive Service Advisor with 5 years in dealership settings and 4 years competitive coaching. Expertise in customer relations, service recommendations, and repair coordination. Effectively manages fast-paced environments while fostering strong relationships with customers and team members.
Overview
6
6
years of professional experience
Work History
Service Advisor
San Leandro Mitsubishi
San Leandro, CA
- Current
- Acted as primary point of contact between customers and service department, ensuring clear communication and satisfaction.
- Communicate vehicle concerns, recommended maintenance, and repair needs clearly and professionally.
- Delivered timely updates to customers on vehicle status, repair recommendations, and completion times, promoting transparency and trust.
- Cultivated strong customer relationships throughout the repair process, enhancing customer trust and retention.
- Manage multiple customer concerns and repair orders while maintaining attention to detail.
- Coordinate with technicians and service department staff to ensure efficient vehicle service.
Service Advisor
Golden State Nissan
2024.11 - 2025.07
- Guided customers through vehicle maintenance and repair options to ensure informed decisions.
- Explained recommended services and repair requirements to customers.
- Assisted customers with vehicle maintenance and repair needs.
- Cultivated professional relationships with customers, delivering timely service updates to enhance satisfaction.
- Managed multiple service appointments in a fast-paced dealership environment to optimize workflow.
Service Advisor
San Jose Nissan
San Jose, CA
2020.10 - 2024.10
- Managed customer vehicle service appointments and repair orders, ensuring timely and accurate processing.
- Managed customer vehicle service appointments and repair orders.
- Communicated customer concerns and service needs with technicians.
- Coordinated vehicle repairs from initial write-up through completion, facilitating seamless service delivery.
- Built long-term customer relationships through effective communication and personalized service.
- Worked efficiently in a high-volume dealership environment.
Education
High School Diploma -
Heritage High School
Brentwood, CASkills
- Customer Service
- Customer Relations
- Customer Engagement
- Technical Service Knowledge
- Service Process Optimization
- Cross-Functional Coordination
- Scheduling & Organization
- Time Management
- Problem Solving
- Conflict Resolution
- Collaboration Techniques
- Leadership
COACHING EXPERIENCE
- Travel Baseball Coach
- Oakley Royals
- 4+ Years
- Coach and develop young athletes in a competitive travel baseball environment.
- Plan and conduct practices focused on skill development, teamwork, and game preparation.
- Communicate effectively with players, parents, and coaching staff.
- Promote accountability, discipline, teamwork, and sportsmanship.
- Organize practices, games, schedules, and team responsibilities.
- Provide individualized instruction and constructive feedback to players.
- Help create a positive and competitive team environment.
Timeline
Service Advisor
Golden State Nissan
2024.11 - 2025.07
Service Advisor
San Jose Nissan
2020.10 - 2024.10
Service Advisor
San Leandro Mitsubishi
- Current
High School Diploma -
Heritage High School