Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peyton Bass

Raleigh,NC

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Group O
Milan, IL
08.2024 - Current
  • Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while maintaining 94% quality on calls/chats/emails.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Warehouse Supervisor

Ollies Bargain Outlet
Warren, PA
10.2022 - 08.2024
  • Generated effective sales strategies and taught new employees the company's procedures and policies.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Processed cash, credit and check transactions with POS system and cash register.
  • Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers

Sporting Goods Sales Associate

Walmart
Titusville, PA
08.2020 - 07.2021
  • Assisted customers in selecting appropriate sporting goods based on needs and preferences.
  • Maintained organized displays to enhance product visibility and customer engagement.
  • Processed sales transactions efficiently using point-of-sale systems.
  • Provided product knowledge and recommendations, improving customer satisfaction.
  • Collaborated with team members to meet daily operational goals and improve service quality.

Education

High School Diploma -

Titusville Senior High School
Titusville
06-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Microsoft word
  • Call center operations
  • Microsoft outlook
  • Product knowledge

Timeline

Customer Service Representative

Group O
08.2024 - Current

Warehouse Supervisor

Ollies Bargain Outlet
10.2022 - 08.2024

Sporting Goods Sales Associate

Walmart
08.2020 - 07.2021

High School Diploma -

Titusville Senior High School