Peyton Berendt
Mount Olive,AL
Summary
IT Support Engineer with a strong background in keeping multi-branch bank operations running smoothly. I specialize in Active Directory, hardware setups, and network troubleshooting, focusing on fast problem solving and keeping day to day operations efficient.
Overview
4
4
years of professional experience
Work History
Client Support Engineer
Community Bank Connection
08.2025 - Current
- Deliver support across 5 bank branches, resolving hardware, software, and network issues.
- Administer user accounts and permissions utilizing Active Directory and Azure-based tools.
- Manage hardware provisioning, server racking, workstation deployments, and Ethernet cabling.
- Troubleshoot network infrastructure including Cisco and Meraki devices.
- On-boarding and Off-boarding employees
Implementation Technician
Message Point Media
06.2024 - 05.2025
- Provisioned, assembled, and tested hardware and software for digital display systems.
- Performed hardware diagnostics, system validation, and Android OS troubleshooting.
- Resolved connectivity issues across network and SIM-based devices.
Customer Support Specialist
Alabama 811
06.2022 - 01.2023
- Provided high-volume customer support and communication in a fast-paced environment.
- Accurately documented, processed, and managed service requests in real time.
Education
Associate of Applied Science - Computer Programming
Jefferson State Community College
Birmingham, AL10-2025
High School Diploma -
Gardendale Highschool
Gardendale, AL05-2022
Skills
- Systems & Administration: Active Directory (group policies, user management, permissions, account setup), Windows 10/11, Windows Server environments, Microsoft 365 / Office 365, Microsoft Entra ID / Azure AD, and Azure (basic administration & services)
- Networking: TCP/IP troubleshooting, Cisco & Meraki devices, network setup, cabling
- Support & Tools: Remote support (TeamViewer), ticketing systems & documentation (Salesforce), and hardware/software installation & troubleshooting
- Other Skills: Python, C, SQL, Java, and the Microsoft Office Suite
Timeline
Client Support Engineer
Community Bank Connection
08.2025 - Current
Implementation Technician
Message Point Media
06.2024 - 05.2025
Customer Support Specialist
Alabama 811
06.2022 - 01.2023
Associate of Applied Science - Computer Programming
Jefferson State Community College
High School Diploma -
Gardendale Highschool