Dedicated Customer Service Representative with expertise in active listening and problem resolution. Proven ability to enhance customer satisfaction through effective communication and relationship building.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
McKesson
Fort Worth, TX
01.2020 - Current
Resolved customer inquiries through multiple communication channels, enhancing satisfaction and loyalty.
Assisted in training new staff on best practices for customer service and system navigation.
Collaborated with cross-functional teams to streamline processes, improving response times and service quality.