Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peyton Funk

Bismarck,ND

Summary

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success.

Overview

9
9
years of professional experience

Work History

Billing Representative

Essentia Health
08.2023 - Current
  • Reviewed and solved account and billing discrepancies.
  • Worked effectively with medical payers such as Medicare and BCBS insurances to obtain timely and accurate payments.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Provided excellent customer service, developing and maintaining client relationships.

Client Services Specialist

Choice Bank
02.2022 - Current
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Adhered to financial services security and audit procedures.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.

Member Services Associate

Capital Credit Union
02.2019 - 01.2022
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
  • Upsold products and services to address customer needs and maximize sales.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Processed cash and check deposits every day.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Sandwich Artist

Subway
08.2015 - 08.2018
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Trained sandwich artists to apply attention to detail and commitment to quality.

Education

Psychology

Bismarck State College
Bismarck, ND

High School Diploma -

Beulah High School
05.2017

Skills

  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Customer Support
  • Computer Proficiency
  • Ability to Learn Quickly

Timeline

Billing Representative

Essentia Health
08.2023 - Current

Client Services Specialist

Choice Bank
02.2022 - Current

Member Services Associate

Capital Credit Union
02.2019 - 01.2022

Sandwich Artist

Subway
08.2015 - 08.2018

Psychology

Bismarck State College

High School Diploma -

Beulah High School

Similar Profiles

CREATE PROFILE
Peyton Funk