Peyton Funk
Bismarck,ND
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success.
Overview
9
9
years of professional experience
Work History
Billing Representative
Essentia Health
08.2023 - Current
- Reviewed and solved account and billing discrepancies.
- Worked effectively with medical payers such as Medicare and BCBS insurances to obtain timely and accurate payments.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
Client Services Specialist
Choice Bank
02.2022 - Current
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Adhered to financial services security and audit procedures.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Member Services Associate
Capital Credit Union
02.2019 - 01.2022
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Upsold products and services to address customer needs and maximize sales.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Processed cash and check deposits every day.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Sandwich Artist
Subway
08.2015 - 08.2018
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Delivered superior customer service focused on quality and meeting customer needs.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Trained sandwich artists to apply attention to detail and commitment to quality.
Education
Psychology
Bismarck State College
Bismarck, NDHigh School Diploma -
Beulah High School
05.2017
Skills
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Understanding Customer Needs
- Customer Support
- Computer Proficiency
- Ability to Learn Quickly
Timeline
Billing Representative
Essentia Health
08.2023 - Current
Client Services Specialist
Choice Bank
02.2022 - Current
Member Services Associate
Capital Credit Union
02.2019 - 01.2022
Sandwich Artist
Subway
08.2015 - 08.2018
Psychology
Bismarck State College
High School Diploma -
Beulah High School