Jennifer King
Winter Haven,FL
Summary
Personable and dedicated associate with extensive experience in customer & financial services industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Billing Representative
Phoenix Logistics & Cold Storage
Winter Haven, FL
11.2022 - Current
- Processed and sent invoices, adjustments and credit memos to customers.
- Worked with team members and leadership to identify and develop process improvements.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Maintained detailed records of billing information in the company's database.
- Prepared monthly financial reports for management review.
- Assisted with training new staff members on proper billing procedures and protocols.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Night Shift Manager
Amscot Financial
Lakeland, FL
01.2013 - 11.2022
- Collected and reviewed data to identify potential compliance issues requiring further review.
- Identified past due accounts and contacted account holders to arrange payment.
- Contacted customers and explained debt management to encourage timely debt payments.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Processed cash, check and credit card payment transactions.
- Processed loan applications and financial transactions following company procedures.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Followed laws regarding fair debt & collection practices, compliance laws & regulations, safeguarding customer information, and any other applicable laws surrounding the financial & customer services environment
Bartender & Server
Applebee's Neighborhood Grill & Bar
Winter Haven, FL
04.2005 - 06.2012
- Upsold customers from shelf to premium brands to help boost sales.
- Greeted customers and provided excellent customer service.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
Some College (No Degree) - Pharmacy
Polk State College
Winter Haven, FLLake Region High School
Eagle Lake, FLSkills
- Issue and conflict resolution
- Reporting skills
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Invoicing Proficiency
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
Timeline
Billing Representative
Phoenix Logistics & Cold Storage
11.2022 - Current
Night Shift Manager
Amscot Financial
01.2013 - 11.2022
Bartender & Server
Applebee's Neighborhood Grill & Bar
04.2005 - 06.2012
Some College (No Degree) - Pharmacy
Polk State College
Lake Region High School