Peyton Jumper
Mechanicsburg,PA
Summary
High performing and tenured shift supervisor dedicated to meeting company goals and standards. Striving to create a safe third place for partners and customers. Passionate about training and furthering partners development by coaching and effectively communicating standards and expectations.
Overview
10
10
years of professional experience
Work History
Store Manager
Starbucks
07.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Increased community engagement by participating in local events, raising store's profile.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Store Manager
Starbucks
02.2024 - Current
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Mentored new partners on company policies, procedures, and best practices to ensure their success within the organization.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained and guided partners to maintain high productivity and performance metrics.
- Tracked partner attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Store Manager
Starbucks
11.2023 - 02.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity
Shift Supervisor
Starbucks
07.2019 - 10.2023
- Responded to and resolved customer questions and concerns.
- Built performance-oriented culture with hardworking employees by clearly highlighting employee success and expectations for the shift
- Coaching in the moment to help build capability in partners
- Lead a floor of 6-10 people
- Consistently meeting OTW goals for the company and getting partners excited to meet those goals
- Took lead in inventory management, adjusting pars when necessary, and focusing on schematics throughout the store
- Lead clean play each week with a focus on keeping the store clean and sharing what areas we can improve in
Reptile Team Lead
Malone University Zoo
09.2019 - 03.2020
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on procedures and safety requirements.
- Updated procedures on animal care and effectively posting them for staff to rely on
- Knowing when there is a problem with an animal and assessing how to best handle the situation
- Lead a rotating staff of 20+ other students
Canine Hydrotherapy Intern
Healing Waters Canine Experience
01.2018 - 03.2020
- Administering cold laser therapy to clients to help generate new cells
- Effectively exercising animals in the pool to help with the healing process of injuries
- Communicating effectively with owners and showing progress in the animals healing
- Learning about the benefits of hydrotherapy
- Maintaining the pool chemistry
Animal Rehabilitation Intern
Raven Ridge Wildlife Center
05.2019 - 08.2019
- Administered medications to animals in treatment and documented changes in condition.
- Restrained animals safely during exams and procedures.
- Followed animal care instructions for dietary needs and medication regimens.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Completed animals examinations and recorded pulse, respiration rate and temperature.
- Released animals back into the wild in a safe environment when they completed their time at the facility
Barista
Starbucks
10.2014 - 07.2019
- Pleasantly interacted with customers during hectic periods to promote a positive environment and drive customer connection
- Handcrafting beverages to standard in a timely manner focusing on creating the best moments for the customers
- Maintained clean and sanitized areas behind the line and in customer areas
Education
Bachelor of Arts - Zoology And Wildlife Biology
Malone University
Canton, OH03.2020
High School Diploma -
Boiling Springs High School
Boiling Springs, PA05.2016
Skills
- Interpersonal Skills
- Time Management
- Customer Service
- Problem Solving
- Employee Coaching and Motivation
- Computer Software - Microsoft, Google
Timeline
Store Manager
Starbucks
07.2024 - Current
Assistant Store Manager
Starbucks
02.2024 - Current
Assistant Store Manager
Starbucks
11.2023 - 02.2024
Reptile Team Lead
Malone University Zoo
09.2019 - 03.2020
Shift Supervisor
Starbucks
07.2019 - 10.2023
Animal Rehabilitation Intern
Raven Ridge Wildlife Center
05.2019 - 08.2019
Canine Hydrotherapy Intern
Healing Waters Canine Experience
01.2018 - 03.2020
Barista
Starbucks
10.2014 - 07.2019
Bachelor of Arts - Zoology And Wildlife Biology
Malone University
High School Diploma -
Boiling Springs High School
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