Courtney G. Hutchinson
Plantation,FL
Summary
Store manager with hands-on experience leading daily operations, staff training, inventory control, and payroll processing across retail and food service settings. Known for resolving customer issues, maintaining stock levels, and supporting sales performance through organized, reliable store management.
Overview
30
30
years of professional experience
Work History
Store Manager
Mavis Tires and Brakes
Boca Raton, FL
01.2024 - Current
- Oversaw daily store operations, including opening and closing procedures.
- Promoted new sales items, resolving customer issues and driving daily sales to meet weekly targets.
- Conducted training sessions for staff to enhance skills and knowledge, contributing to improved service.
- Processed daily timesheets for staff payroll.
Store Manager
Autozone
Davie, FL
06.2019 - 01.2024
- Managed store operations, overseeing staffing, training of new employees, and maintaining inventory levels to meet customer demand.
- Resolve customer complaints, deliver excellent customer service to grow sales both in DIY and Commercial
- Conducted regular cycle counts to ensure planogram accuracy and optimize product placement.
- Processed weekly payroll for department, ensuring timely and accurate compensation for staff.
Manager/Cook
Country Kitchen
Ft Lauderdale, FL
10.2013 - 01.2019
- Oversaw daily operations of restaurant and kitchen, including menu preparation, weekly supply ordering, training of new servers and kitchen staff in food handling, and inventory management.
- Managed daily restaurant operations for Country Kitchen dining room and kitchen staff.
- Scheduled shifts and assigned duties across service, prep, and closing teams.
- Trained new employees on menu items, service standards, and safety procedures.
- Developed marketing plans that increased sales and profits while controlling costs.
Kitchen Manager/Cook
Soul Cafe
Miami, FL
10.2010 - 09.2011
- Managed kitchen operations, maintaining inventory and ordering supplies while hiring and training staff in food handling and preparation to ensure compliance with safety standards.
- Coordinated timely preparation of dishes to meet customer requests, enhancing the overall dining experience.
Franchise Business Owner
Coverall Cleaning Concepts
Pembroke Pines, FL
08.2004 - 09.2013
- Oversaw janitorial services across all accounts, ensuring high standards of cleanliness and client satisfaction.
- Negotiated commercial maintenance contracts for business offices and medical facilities, and enhanced service quality and client satisfaction.
- Handled and resolved customer queries/complaints, improving client relations and service effectiveness.
- Trained janitorial staff on cleaning procedures and safety measures.
- Administered payroll processing on a weekly basis for staff compensation.
Loan Officer
Global Mortgage and Investment
Miami Gardens, FL
06.2003 - 09.2009
- Managed all loan programs and assessed market trends.
- Tracked and managed contractual agreements with lending partners to ensure compliance and mitigate risks.
- Interacted with customers in person and over the phone to resolve inquiries and ensure satisfaction.
- Coordinated daily activities to enhance operational effectiveness and streamline workflows.
Assistant Manager
Discount Auto-Parts
Miramar, FL
03.2000 - 10.2001
- Coached and motivated a team of 8 to enhance customer interactions.
- Delivered exceptional customer service, contributing to the growth of the retail business.
- Diagnosed issues and implemented solutions to improve customer experience.
- Ensured smooth operation of the store before and after business hours.
Site Supervisor
Mishka Construction
Roselle, NJ
10.1996 - 12.1999
- Managed inventory and procurement of materials to maintain project workflow and resource availability.
- Monitored compliance with safety guidelines and policies to uphold a secure work environment.
- Ensured all site personnel used quality workmanship in accordance with plans and client needs.
- Decided daily on construction activities to ensure project alignment with timelines and client specifications.
Education
Associate of Science - Business Administration
Excelsior Community College
Kingston, JamaicaDiploma -
Camperdown High School
Kingston, JamaicaSkills
- Inventory management and systems
- Operational efficiency
- Customer service
- Team leadership
- Conflict resolution
- Independent work
- Interpersonal skills
- Great Interpersonal Skills
Timeline
Store Manager
Mavis Tires and Brakes
01.2024 - Current
Store Manager
Autozone
06.2019 - 01.2024
Manager/Cook
Country Kitchen
10.2013 - 01.2019
Kitchen Manager/Cook
Soul Cafe
10.2010 - 09.2011
Franchise Business Owner
Coverall Cleaning Concepts
08.2004 - 09.2013
Loan Officer
Global Mortgage and Investment
06.2003 - 09.2009
Assistant Manager
Discount Auto-Parts
03.2000 - 10.2001
Site Supervisor
Mishka Construction
10.1996 - 12.1999
Associate of Science - Business Administration
Excelsior Community College
Diploma -
Camperdown High School