Peyton Miller
Owensboro,KY
Summary
Dedicated Professional experienced in enhancing business performance through strong work ethic and determination. Managed various emergency situations and developed alliances while demonstrating exceptional multitasking, organizational, and conflict resolution skills. Motivated to support individuals in crisis, ensuring timely completion of all tasks.
Overview
6
6
years of professional experience
Work History
CRISIS COUNSELOR
River valley
owensboro, KY
09.2025 - Current
- Provided crisis intervention support during 988 hotline calls, facilitating immediate assistance for individuals in distress.
- Evaluated suicide risk and ensured immediate safety during client conversations, fostering a secure environment for vulnerable individuals.
- Developed personalized safety plans with clients in acute emotional crisis, ensuring structured support and resources for their recovery.
- De-escalated high-stress situations using calm listening and grounding techniques.
- Provided emotional support and guidance to individuals facing grief, depression, anxiety, substance abuse, trauma, and relationship conflicts, strengthening their coping strategies.
- Coordinated timely referrals to community mental health and emergency services, facilitating access to essential support for clients in crisis.
- Communicated with dispatch to relay critical information and updates.
- Followed mandated reporting guidelines for abuse and danger concerns.
RETAIL ASSOCIATE
Bath and body
owensboro, KY
09.2025 - 12.2025
- Welcomed customers with friendly smiles at Bath and Body Works. with friendly smiles at Bath and Body Works. Bath and Body Works shoppers with friendly, knowledgeable service.
- Recommended fragrance, body care, and home products based on customer needs.
- Processed purchases through POS, ensuring accurate cash wrap transactions for customer satisfaction.
- Replenished merchandise on sales floor and maintained attractive displays to support product visibility and sales.
- Organized stockroom inventory and supported shipment unloading tasks.
PATIENT DINING ASSOCIATE
Morrison Healthcare
Owensboro, KY
08.2021 - 09.2025
- Collaborated with coworkers to streamline dining service tasks and improve overall service efficiency.
- Managed multiple tasks while adapting to changing priorities, ensuring consistent quality in patient dining experience.
- Trained new employees on dining procedures, fostering team knowledge and maintaining consistency in service delivery.
- Managed multiple tasks while adapting to changing priorities and ensuring quality service.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Performed daily cleaning tasks including sweeping, mopping, and washing dishes to maintain cleanliness.
SHIFT LEAD
Cold Stone Creamery
Owensboro, KY
10.2020 - 06.2025
- Trained new hires on equipment use, job duties, and safety regulations, and fostering a knowledgeable and compliant team.
- Trained new hires on the proper use of equipment, job duties, and safety regulations.
- Managed store closing and opening procedures, ensuring safety and security protocols were followed.
- Demonstrated adherence to company standards and policies, modeling best practices for team members.
- Ensured a clean and secure operating environment, promoting safety and well-being of employees on shift.
Education
HIGH SCHOOL DIPLOMA -
Apollo high School
owensboroSkills
- Crisis intervention
- Crisis management
- De-escalation skills
- Safety planning
- Risk assessment
- Mandated reporting
- Active listening
- Mental health awareness
- Cross-functional collaboration
- Data analysis
- Strong work ethic
- Dependability
- Team collaboration
- Command understanding
Timeline
CRISIS COUNSELOR
River valley
09.2025 - Current
RETAIL ASSOCIATE
Bath and body
09.2025 - 12.2025
PATIENT DINING ASSOCIATE
Morrison Healthcare
08.2021 - 09.2025
SHIFT LEAD
Cold Stone Creamery
10.2020 - 06.2025
HIGH SCHOOL DIPLOMA -
Apollo high School