Peyton Palmer
Walker,LA
Overview
3
3
years of professional experience
Work History
Network Engineer
Lockstep Technology Group
03.2023 - 09.2024
- Provided network support services for devices such as switches, routers, and wireless access points
- Performed troubleshooting for Meraki and Cisco devices
- Delivered end-user support by troubleshooting connectivity issues
- Installed and properly configured Cisco switches
- Collaborated with team members to successfully complete network upgraded projects on schedule
Lexus Technology Specialist
Price Leblanc Lexus
05.2022 - 03.2023
- Met with buyers to explain the technical capabilities of newly bought Lexus vehicles.
- Helpdesk for buyers with Lexus vehicles on technical problems.
- Documentation of each time a guest is helped by the Technology Department.
- Greeted guests with a friendly face and a great attitude to ensure the guest's experience is great
QV Tester
Electronic Arts
04.2021 - 05.2022
- Documented testing procedures for developers and future testing use
- Employed the use of hand eye coordination, teamwork, communication, multitasking, attention to detail and time management
- Successfully identified critical issues during smoke tests, ultimately reducing potential risks in production environments
- Performed manual exploratory testing when necessary, uncovering hidden defects not detected by scripted tests
- Provided timely feedback to developers on identified issues, enabling rapid resolution of bus before launch deadlines
- Served on a team that worked on certain aspects of the game, learned how to create tasks/test cases on JIRA
Education
Associate in Occupational Studies - Information Technology
ITI Technical College
Baton Rouge, La08.2023
Skills
- Helpdesk support
- Ability to explain non-technical terms to non-share holders
- Creative problem solving
- Document control
- Network optimization
- VXLAN designs and troubleshooting
- LAN switching technologies
- IP address structure
- Strong troubleshooting skills
- Network configuration
- Equipment configuration
- Network troubleshooting
Timeline
Network Engineer
Lockstep Technology Group
03.2023 - 09.2024
Lexus Technology Specialist
Price Leblanc Lexus
05.2022 - 03.2023
QV Tester
Electronic Arts
04.2021 - 05.2022
Associate in Occupational Studies - Information Technology
ITI Technical College
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