Summary
Overview
Work History
Education
Skills
Accomplishments
TOOLS AND TECHNOLOGIES:
Timeline
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Prince Rainier Espiritu

Dumont,NJ

Summary

Results-oriented IT professional with extensive experience in technical support, infrastructure management, and team leadership. Proven track record of driving efficient IT operations, optimizing systems, and leading cross-functional teams. Adept at resolving complex technical issues and implementing innovative solutions. Strong communicator with excellent interpersonal skills.

Overview

2
2
years of professional experience

Work History

Network Technician

Rayence
Closter, New Jersey
05.2024 - Current
  • Network Design and Implementation: Develop and deploy comprehensive network architectures for corporate and enterprise environments, including LAN, WAN, and VPN solutions.
  • Network Management: Monitor, maintain, and optimize network performance to ensure high availability and reliability of network services.
  • Documentation and Reporting: Create and maintain detailed network documentation, including diagrams, configurations, and performance reports, to support network operations and strategic planning.
  • Collaboration: Work closely with IT teams, vendors, and stakeholders to integrate new technologies and address network requirements or issues.

Information Systems Technician

Valley Health System LYNN CARE CENTER
Ridgewood, NJ
10.2023 - 05.2024
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Completed installation, configuration and patching of hardware and software for users.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Developed online documentation for common processes for both support staff and end-users.
  • Improved overall company performance through increased IT uptime and effective cost reductions.
  • Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.

Level 2 IT Technician Lead

Digital Technology Services/ DTS/ Hackensack Meridian
Hackensack, NJ
01.2023 - 10.2023
  • Led and managed a team of IT technicians, providing guidance, training, and performance evaluations to ensure optimal team performance
  • Oversaw the installation, configuration, and maintenance of hardware, software, networks, and peripherals, ensuring high availability and security
  • Collaborated with cross-functional teams to execute IT projects, including system upgrades, migrations, and deployments, while adhering to project timelines and budgets
  • Implemented and enforced IT security policies and protocols to safeguard data and systems, ensuring compliance with industry regulations
  • Provided advanced technical support and troubleshooting assistance to resolve complex IT issues escalated from the team, maintaining a high level of customer satisfaction
  • Managed vendor relationships, negotiated contracts, and optimized resource allocation to achieve cost-effective IT operations
  • Created and maintained accurate documentation of IT systems, processes, and configurations, ensuring easy access for team members and end-users
  • Evaluated emerging technologies and recommended innovative solutions to enhance IT capabilities and improve overall operational efficiency.

Education

Software Engineer Bootcamp

Per Scholas
Newark
11.2022

Some College (No Degree) - Information Technology

Bergen Community College
Paramus, NJ

Skills

  • IT Support
  • Infrastructure Management
  • Networking
  • Hardware/Software Troubleshooting
  • Security Implementation
  • Computer Configurations
  • Helpdesk Support
  • Hardware Configuration
  • Application Software Testing
  • Software Installation
  • Hardware Installation
  • Software Applications
  • Technical Support
  • Problem Solving
  • User Support

Accomplishments

  • Successfully led a team through a major technical infrastructure upgrade, resulting in improved system performance and security.
  • Implemented a comprehensive IT security strategy, resulting in increased organization wide security.

TOOLS AND TECHNOLOGIES:

  • Epic, Active Directory, Impirvata, Dameware, Scripting, Printer Logic, Google Administration, Microsoft Office applications and functions, Citrix, Windows, Linux, Cherwell, Service Now.
  • Networking Protocols: TCP/IP, BGP, OSPF, EIGRP, VLAN, STP, etc.
  • Network Devices: Routers, switches, firewalls, load balancers, and wireless access points.
  • Operating Systems: Cisco IOS, Windows Server, Linux.
  • Network Management Tools: SolarWinds, PRTG, Wireshark, NetFlow Analyzer.

Timeline

Network Technician

Rayence
05.2024 - Current

Information Systems Technician

Valley Health System LYNN CARE CENTER
10.2023 - 05.2024

Level 2 IT Technician Lead

Digital Technology Services/ DTS/ Hackensack Meridian
01.2023 - 10.2023

Software Engineer Bootcamp

Per Scholas

Some College (No Degree) - Information Technology

Bergen Community College

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Prince Rainier Espiritu