Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Peyton Rambali

McCook,NE

Summary

Diversely Skilled Technical Analyst with 3 years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Analyst

Community Hospital
08.2022 - Current
  • Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
  • Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
  • Implemented software updates across multiple platforms, maintaining optimal functionality and security standards.
  • Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
  • Developed comprehensive documentation outlining system specifications and procedures, facilitating seamless knowledge transfer among team members.
  • Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.

IT Help Desk Technician

20/20 Technologies
04.2021 - 07.2022
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Similar responsibilities as my current job, but, for different schools, businesses and users rather than the confined users in the hospital

Education

Associate of Applied Science - Information Technology

California Institute of Arts & Technology
San Diego, CA
10.2021

Skills

  • Technical Analysis
  • Quality Assurance
  • Data Analysis
  • Interpersonal and written communication
  • Diagnostics and troubleshooting
  • Remote Technical Support
  • Network Architecture
  • Network Administration

Certification

- ITF+

- NET+

Additional Information

Great at learning new things on the go and applying them instantly.

Timeline

Technical Analyst

Community Hospital
08.2022 - Current

IT Help Desk Technician

20/20 Technologies
04.2021 - 07.2022

Associate of Applied Science - Information Technology

California Institute of Arts & Technology

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Peyton Rambali