Peyton Satterfield
Ocala,FL
Summary
Highly-motivated employee that is passionate about Victoria's Secret and the growth opportunities that come with it. Strong worth ethic with skills in retail management, operations and team leading.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Experience Leader
Victoria's Secret & PINK
Gainesville, FL
01.2023 - 08.2023
- Made the associate schedule when needed.
- Built sustainable loyalty with customer accounts through open interactive communication.
- Coached associates to the importance of loss and prevention.
- Studied financial reports and data and improved profitability.
- Oversaw implementation of procedures, goals and objectives within operations.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Excelled in exceeding daily credit card application goals.
- Built strong operational teams to meet processing demands.
Brand Operations Supervisor
Victoria's Secret & PINK
Gainesville, FL
10.2022 - 01.2023
- Lead successful and efficient assembly lines.
- Showed ownership of the backroom.
- Coached associates and supervisors to the importance of merch flow and back of house organization.
- Processed shipment efficiently and supervised associates when processing
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Ability to process both on hours and off hours to maximize productivity in the merch flow.
- Ensured that merch availability was to company standard.
- Built strong operational teams to meet process and production demands.
- Kept stockroom clean and neat for maximum productivity.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Examined freight to determine loading sequences.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Participated in store recovery to keep merchandise displays neat and organized.
TAP Supervisor
Victoria's Secret & PINK
Ocala, FL
12.2021 - 10.2022
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Counted and balanced registers.
- Trained, managed and motivated employees to promote professional skill development.
- Used Point of Sale register system to complete transactions.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Mentored newly hired staff in upselling techniques to improve sales.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Monitored non-merch inventory levels and placed new orders for merchandise to keep supply well-stocked.
Cashwrap Lead
Victoria's Secret & PINK
Ocala, FL
11.2021 - 12.2021
- Prepared and checked cashier register tills.
- Trained new staff on how to use POS and effectively answer customer questions at the register.
- Improved product knowledge skills to understand customer needs and provide real, effective solutions.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Packaged orders submitted online or via telephone, carefully selecting inventory, addressing correctly and dispatching to appropriate personnel for delivery or shipping.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Sales Associate
Victoria's Secret & PINK
Ocala, FL
05.2021 - 11.2021
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Increased purchase amounts by cross-selling with similar products.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL12-2026
Associate of Arts - English
College of Central Florida
Ocala, FL05.2023
High School Diploma -
Trinity Catholic High School
Ocala, FL05.2020
Skills
- De-escalation Techniques
- Managing Operations and Efficiency
- Employee Coaching
- Training and Development
- Performance Monitoring
- Shift Scheduling
- MS Office Certification
- Time Management
- Team Leadership
- Loss Prevention
- Inventory Planning and Management
- Payroll Management
- Team Leading Skills
- Detail-Oriented
- Performance Evaluations
- Creative Problem Solving
- Closing and Opening Techniques
- Onboarding and Orientation
- Relationship Building
- Proficient in POS
Certification
- Microsoft Office Specialist Certification
Timeline
Customer Experience Leader
Victoria's Secret & PINK
01.2023 - 08.2023
Brand Operations Supervisor
Victoria's Secret & PINK
10.2022 - 01.2023
TAP Supervisor
Victoria's Secret & PINK
12.2021 - 10.2022
Cashwrap Lead
Victoria's Secret & PINK
11.2021 - 12.2021
Sales Associate
Victoria's Secret & PINK
05.2021 - 11.2021
High School Diploma -
Trinity Catholic High School
Bachelor of Science - Psychology
University of Central Florida
Associate of Arts - English
College of Central Florida