Peyton Taylor
Plover
Summary
Dynamic professional with extensive experience in claims management and customer service. Expertise in training and mentoring new employees while ensuring compliance with industry regulations. Committed to fostering strong relationships to drive organizational success.
Overview
10
10
years of professional experience
Work History
Claims Adjuster
Sentry Insurance
Stevens Point, WI
02.2024 - Current
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Conducted witness interviews to assist claim information gathering process.
- Engaged in continuous learning to stay current with industry trends and best practices in claims management.
- Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Utilized claim handling software to document and manage claim files efficiently.
Customer Service Manager
Harris Teeter Inc
Carthage, NC
10.2019 - 01.2024
- Managed correspondence, tracked activity and leveraged data communications to boost traceability initiatives.
- Assisted with onboarding processes including orientation, paperwork completion and training programs.
- Ensured compliance with federal and state laws related to human resources practices.
- Enhanced company-wide procedures and policies to improve employee morale.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with industry regulations regarding customer relations.
- Generated KPI reports to track and improve metrics.
Office Associate
Foodlion Grocery Store
West Point, VA
05.2016 - 09.2019
- Organized cash movements between offices and to or from banks.
- Prepared and checked cashier register tills.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
- Reconciled computer reports with manually maintained ledgers.
- Processed refunds and credits due to customers in a timely manner.
- Reconciled all sales at end of shift to ensure accuracy of funds received from customers.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
- Investigated and solved account issues to maintain current and accurate money systems.
Education
Dental Assisting -
Todays Dental Assisting Technical School
Williamsburg, VA01-2020
High School Diploma -
King William High School
King William, VA06-2019
Skills
- Conflict resolution
- Customer engagement
- Training and mentoring
- Relationship management
- Employee onboarding
Timeline
Claims Adjuster
Sentry Insurance
02.2024 - Current
Customer Service Manager
Harris Teeter Inc
10.2019 - 01.2024
Office Associate
Foodlion Grocery Store
05.2016 - 09.2019
Dental Assisting -
Todays Dental Assisting Technical School
High School Diploma -
King William High School