P'FALLON MILLER
Houston,Texas
Summary
A fully Licensed Professional Counselor, who is eager to serve in the mental health field also with leadership qualities and experience as well. Problem-solving Clinical Director qualified to manage health regulations, perform patient care and further motivate talented staff. Enthusiastic professional with background affecting positive patient outcomes, finding creative solutions to administrative issues and interacting with diverse personalities.
Overview
12
12
years of professional experience
Work History
Clinical Director
New Directions Therapeutic Center
01.2023
- Reviewing and Authorizing Assessments
- Conducting weekly meetings with all staff
- Supervising QMHP’s LPC-A’s LMSW’s and LPC’s
- Outreach and Marketing representative for the company
- Operations Manager over all operations
- Conducting Interviews
- Keeping track of all Certifications expirations and updates
- Reporting Directly to CEO
- Reviewing Clinical Notes and Treatment Plans by QMHP’s, LPC’s, LPC-A’s and LMSW’s
- Reporting and solving any operational concerns or issues
- Left due to Ethical issues.
Supervising 5-6 LPC’s
Ellie Mental Health (Bellaire & Energy Corridor)
07.2023 - 06.2024
- Verifying all insurances for each client including other clinicians
- Confirming all appointments , point of contact for all appointed clients
- Creating spreadsheet that informed clinicians on balances that were due from each client
- Outreach-going to all surrounding hospitals and giving info about services that were provided
- Checking documentation and giving peer reviews on monthly basis for all clinicians
- Weekly Clinical meetings with all Clinicians
- Budgeting for company expenses
- Seeing 20-25 clients per week
- Creating Treatment plans and reviewing for clinicians when needed
- Made sure all documentation was completed within 24-48 hours from DOS.
Clinical Manager
Odyssey House (Cenikor Foundation)
04.2023 - 10.2023
- Supervising 3-4 Counselors and 2 Interns
- Weekly Audits on documentations for Compliance and Quality
- Having a 12-15 Caseload
- CQI Meeting with Regional Directors
- Planning and Strategizing for Behavioral implantations for all clients
- Coordinating Family Sessions and Individual sessions
- Direct correspondence with insurance panels on denials and authorization solutions
- Direct Interventions for troubling clients
- Acting Facility Director when of duty
- Acting Liaison for all clients in all cases involving juvenile and CPS cases
- Left due to Ethical and Financial reasons.
Therapist
MindPath Health
06.2022 - 01.2023
- Assigned to see 5-7 clients a day
- Constructed treatment plans for all clients
- Conducted multiple interventions and modality that was suitable and appropriate for each client
- Developed clinical notes for each client and had them submitted at the end of the day
- Attended meetings for Clinical training and CEU’s
- Left due to massive lay off.
Therapist
West Oaks Hospital
12.2020 - 06.2022
- Conducted 2-3 Psychosocial Assessments a day
- Conducted 2-3 Family Therapy sessions a day
- Conducted 2 groups a day
- Attended clinical meeting to ensure Patient satisfaction
- Wrote clinical notes on all sessions provided
- Constructed Treatment Plans for each patient and attended Treatment Team for each patient
- Attended Treatment Team meeting with Psychiatrist, Case manager and nurse 3 times a week
- Left due to a better opportunity and a significant increase in pay after becoming fully liscensed.
Office Manager/Psychiatric Intake Specialist
Kinghaven Counseling Group
01.2019 - 12.2019
- Office Manager: Supervise 6-8 Counselors and 3 receptionists daily
- Check all encounters for each Clinician on a weekly basis and turn in to Billing department
- Communicate with Corporate of any discrepancies within the Legal and Ethical means of counselors
- Oversee Counselors schedule to make sure they see enough clients per day
- Take any calls from Switchboard regarding a counselor’s professional affairs and work as a liaison between the client and the counselors
- Communicate with the scheduling department of any issues of schedules and resolve those issues
- Oversee any CPS cases involving counseling service
- Report daily count of how many clients my counselors see per day and report to Corporate
- Communicate any deficiencies with both the counselors and Corporate if any
- Run reports and audits of patients that have not been seen and contact them
- Oversee and manage 3 receptionist that are in front lobby
- Make sure that they carry out all duties appointed to them
- Any discrepancies in their work I resolve with coaching’s and trainings
- Psychiatric Intake Specialist: Conduct all Psychiatric intakes for CPS funded clients
- Conduct a report and interview with the clients
- Give my recommendation of all services I feel is appropriate for that client
- Needed to start getting hours for LPC-A could not provide here.
Case Manager -Qualified Mental Health Professional-Specialist
True Mental Health Services/ LPC-I Candidate
12.2016 - 01.2019
- Conducting session with Each client 2/3 times per week for a total of 2.5 hours per week minimum
- Giving and receiving daily reports from Coworkers, Supervisor, and insurance companies
- Advocating for clients during doctors’ appointments, social security visits, Department of Texas Human Health Services, and other state agencies
- Educating client on coping skills, processing behaviors and actions as a counselor for grieving processes, impulsivity, depression, schizophrenia, etc
- Direct liaison for client in psychiatry appointments
- Reporting to psychiatrist of client’s behaviors, medication modification recommendations and medication education for clients
- Develop Treatment Plans and work with Clients to implement goals and Objectives
- Educating client on medication management and money management.
Internship
Friendship Charter Public Schools
01.2016 - 12.2016
- Conducted Induvial and Group Therapy sessions for children and adolescents
- Orchestrated role plays sessions for IEP meetings
- Participated in IEP and BIP meetings for students with Parent and attorneys present
- Interpret Educational and Behavioral Assessments
- Complete FBA assessments
- Participated in Group and Individual Supervision with LPC
- Conducted Formal Observations on Children and Adolescents
- Complete Case Notes for each client on caseload
- Performed in class consultation for children and adolescent.
Case Manager
Metropolitan Educational Solutions LLC.
03.2015 - 12.2015
- Liaison between Clients and Landlord
- Collected Clients utilities and obtained records of payment
- Illustrated descriptive case notes for each client per month
- Advocate for all clients on caseload
- Retrieve report card for each client’s children
- Conducted monthly home visit with each client
- Housed homeless clients in new homes
- Left due to Needing to start my internship.
Psychiatric Counselor
River Oaks Hospital
02.2012 - 06.2014
- The service to patients with mental and Behavioral Disorders
- Constant dialog with patients that help them cope with situations
- Conducting didactic groups and Process groups on each unit
- Recording Behavioral Modifications for each patient behavior in groups
- Prevented multiple fights on units by de-escalation and proper restraints
- Preventing multiple elopements by engagements with patients and awareness
- Moved to Washington D.C to get my masters.
Education
Master of Arts - Clinical and Mental Health
The Chicago Schools of Professional Psychology, D.C Campus
Bachelor of Arts - Psychology
Southern University at New Orleans
Skills
- Resource Coordination
- Patient relationship management
- Clinical Quality Improvement
- Records Management
- Clinical Leadership
- Patient Care Coordination
- Performance Improvement
Timeline
Supervising 5-6 LPC’s
Ellie Mental Health (Bellaire & Energy Corridor)
07.2023 - 06.2024
Clinical Manager
Odyssey House (Cenikor Foundation)
04.2023 - 10.2023
Clinical Director
New Directions Therapeutic Center
01.2023
Therapist
MindPath Health
06.2022 - 01.2023
Therapist
West Oaks Hospital
12.2020 - 06.2022
Office Manager/Psychiatric Intake Specialist
Kinghaven Counseling Group
01.2019 - 12.2019
Case Manager -Qualified Mental Health Professional-Specialist
True Mental Health Services/ LPC-I Candidate
12.2016 - 01.2019
Internship
Friendship Charter Public Schools
01.2016 - 12.2016
Case Manager
Metropolitan Educational Solutions LLC.
03.2015 - 12.2015
Psychiatric Counselor
River Oaks Hospital
02.2012 - 06.2014
Master of Arts - Clinical and Mental Health
The Chicago Schools of Professional Psychology, D.C Campus
Bachelor of Arts - Psychology
Southern University at New Orleans
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